Genesys Casual

1. September was the month with the most new-feature releases. How many new features were released that month? 

30 

48 

57 

62 

---------------------------- 

2. Which release in the past three months had the most comments in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Agents using Unified Experience with ServiceNow have support for WEM recording features 

Agentic Virtual Agents Voice Processing Prompt 

Convert Singapore Satellite region to a full Genesys Cloud Core region 

---------------------------- 

3. Which release in the past three months had the most votes in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Deploy a Genesys Cloud region in Mexico 

Create "Longest Waiting" Observation Metric 

Automatically assign agents who have Agent Copilot licenses to a Copilot within a queue 

---------------------------- 

4. The most recent Community's Q&A Show just covered an episode highlighting what release? 

Apple Messages for Business  

Genesys Orchestrators 

New Genesys Cloud UI Navigation 

 Interaction Categories 

---------------------------- 

5. We had a record-breaking number of signups for the New UI Beta. Approximately how many participants signed up for it? 

Under 250 

250-600 

601-1000 

Over 1000 

---------------------------- 

6. Since Xperience ended in September, which beta was the longest running, as advertised in the Beta HQ community? 

Custom Analytics Calculations for Workspace Performance Views 

Transcription Connector 

Agent Greetings - Voice 

Genesys Transcription Connector 

---------------------------- 

7. After 1,453 days in the Product Ideas Lab, which of the following new releases was the oldest release to be rolled out?

Ability to View Schedule of Team Members 

Deploy a Genesys Cloud region in Mexico 

Data Action Limit Increases 

Support customer first mode for callbacks created from campaigns 

---------------------------- 

8. Clocking in at 19 days to release, which feature had the fastest turnaround from Idea to New Release?

Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue  

Create Allowed IP Addresses exception for the Tempo Mobile App 

FedRAMP Enablement - Outbound Email Campaigns and Related Features 

Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions 

---------------------------- 

9. The Community hosted it's annual Big Bad Bot Bash in October. What does the winning Genesys Cloud bot do?

Genesys chatbot-driven callback scheduler 

Dynamic customer satisfaction survey 

Website to test Web Messenger chatbots 

Update flow prompts using TTS 

---------------------------- 

10. Genesys is going all-in with Agentic AI.  How many major features for Agent Copilot, AI Studio, Virtual Agent have we released since September? 

6  

10 

19 

24 

---------------------------- 

11. With the introduction of the Orchestrator's levels, how many users have achieved the level of Tier 1: Producer? 

52 

142 

312 

509  

---------------------------- 

12. What is the name of the visual representation of Genesys Cloud AI that was featured at Xperience? 

Little GC 

Genie 

Gizmo 

Gen-Assist 

---------------------------- 

13. Which of the following was NOT a new WEM feature released during the month of October? 

Post-Call IVR Surveys 

Team schedule view for agents 

Improved scripting accessibility tools 

Workforce management override for time-off plan dates 

---------------------------- 

14.How many unique visitors did we have in the months of September and October to the new Genesys Orchestrators portal? 

10,027 

20,577 

25,822 

31,972 

---------------------------- 

15. How many new members joined the Community in the month of September? 

128 

186 

232 

267 

---------------------------- 

16. With the new look of the Community, which section is the fastest way to check up on the discussions that you are a part of? 

Followed Content 

Related Content 

Latest Discussions 

My communities quick list 

Now drum roll please...CONGRATULATIONS TO @Tristen Schwarzenberger!!! You cam out with the most points and have earned yourself a prize from the Prize Wall! I'll be sending out a Google Form for you to fill out shortly. 

To everyone else, we have another Trivia Tower event coming December 17th-19th on the topic "Pop Culture Year in Review." We hope you've been paying attention... 

Good job everyone! 

1. September was the month with the most new-feature releases. How many new features were released that month? 

30 

48 

57 

62 

---------------------------- 

2. Which release in the past three months had the most comments in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Agents using Unified Experience with ServiceNow have support for WEM recording features 

Agentic Virtual Agents Voice Processing Prompt 

Convert Singapore Satellite region to a full Genesys Cloud Core region 

---------------------------- 

3. Which release in the past three months had the most votes in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Deploy a Genesys Cloud region in Mexico 

Create "Longest Waiting" Observation Metric 

Automatically assign agents who have Agent Copilot licenses to a Copilot within a queue 

---------------------------- 

4. The most recent Community's Q&A Show just covered an episode highlighting what release? 

Apple Messages for Business  

Genesys Orchestrators 

New Genesys Cloud UI Navigation 

 Interaction Categories 

---------------------------- 

5. We had a record-breaking number of signups for the New UI Beta. Approximately how many participants signed up for it? 

Under 250 

250-600 

601-1000 

Over 1000 

---------------------------- 

6. Since Xperience ended in September, which beta was the longest running, as advertised in the Beta HQ community? 

Custom Analytics Calculations for Workspace Performance Views 

Transcription Connector 

Agent Greetings - Voice 

Genesys Transcription Connector 

---------------------------- 

7. After 1,453 days in the Product Ideas Lab, which of the following new releases was the oldest release to be rolled out?

Ability to View Schedule of Team Members 

Deploy a Genesys Cloud region in Mexico 

Data Action Limit Increases 

Support customer first mode for callbacks created from campaigns 

---------------------------- 

8. Clocking in at 19 days to release, which feature had the fastest turnaround from Idea to New Release?

Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue  

Create Allowed IP Addresses exception for the Tempo Mobile App 

FedRAMP Enablement - Outbound Email Campaigns and Related Features 

Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions 

---------------------------- 

9. The Community hosted it's annual Big Bad Bot Bash in October. What does the winning Genesys Cloud bot do?

Genesys chatbot-driven callback scheduler 

Dynamic customer satisfaction survey 

Website to test Web Messenger chatbots 

Update flow prompts using TTS 

---------------------------- 

10. Genesys is going all-in with Agentic AI.  How many major features for Agent Copilot, AI Studio, Virtual Agent have we released since September? 

6  

10 

19 

24 

---------------------------- 

11. With the introduction of the Orchestrator's levels, how many users have achieved the level of Tier 1: Producer? 

52 

142 

312 

509  

---------------------------- 

12. What is the name of the visual representation of Genesys Cloud AI that was featured at Xperience? 

Little GC 

Genie 

Gizmo 

Gen-Assist 

---------------------------- 

13. Which of the following was NOT a new WEM feature released during the month of October? 

Post-Call IVR Surveys 

Team schedule view for agents 

Improved scripting accessibility tools 

Workforce management override for time-off plan dates 

---------------------------- 

14.How many unique visitors did we have in the months of September and October to the new Genesys Orchestrators portal? 

10,027 

20,577 

25,822 

31,972 

---------------------------- 

15. How many new members joined the Community in the month of September? 

128 

186 

232 

267 

---------------------------- 

16. With the new look of the Community, which section is the fastest way to check up on the discussions that you are a part of? 

Followed Content 

Related Content 

Latest Discussions 

My communities quick list 

Now drum roll please...CONGRATULATIONS TO @Tristen Schwarzenberger!!! You cam out with the most points and have earned yourself a prize from the Prize Wall! I'll be sending out a Google Form for you to fill out shortly. 

To everyone else, we have another Trivia Tower event coming December 17th-19th on the topic "Pop Culture Year in Review." We hope you've been paying attention... 

Good job everyone! 

1. September was the month with the most new-feature releases. How many new features were released that month? 

30 

48 

57 

62 

---------------------------- 

2. Which release in the past three months had the most comments in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Agents using Unified Experience with ServiceNow have support for WEM recording features 

Agentic Virtual Agents Voice Processing Prompt 

Convert Singapore Satellite region to a full Genesys Cloud Core region 

---------------------------- 

3. Which release in the past three months had the most votes in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Deploy a Genesys Cloud region in Mexico 

Create "Longest Waiting" Observation Metric 

Automatically assign agents who have Agent Copilot licenses to a Copilot within a queue 

---------------------------- 

4. The most recent Community's Q&A Show just covered an episode highlighting what release? 

Apple Messages for Business  

Genesys Orchestrators 

New Genesys Cloud UI Navigation 

 Interaction Categories 

---------------------------- 

5. We had a record-breaking number of signups for the New UI Beta. Approximately how many participants signed up for it? 

Under 250 

250-600 

601-1000 

Over 1000 

---------------------------- 

6. Since Xperience ended in September, which beta was the longest running, as advertised in the Beta HQ community? 

Custom Analytics Calculations for Workspace Performance Views 

Transcription Connector 

Agent Greetings - Voice 

Genesys Transcription Connector 

---------------------------- 

7. After 1,453 days in the Product Ideas Lab, which of the following new releases was the oldest release to be rolled out?

Ability to View Schedule of Team Members 

Deploy a Genesys Cloud region in Mexico 

Data Action Limit Increases 

Support customer first mode for callbacks created from campaigns 

---------------------------- 

8. Clocking in at 19 days to release, which feature had the fastest turnaround from Idea to New Release?

Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue  

Create Allowed IP Addresses exception for the Tempo Mobile App 

FedRAMP Enablement - Outbound Email Campaigns and Related Features 

Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions 

---------------------------- 

9. The Community hosted it's annual Big Bad Bot Bash in October. What does the winning Genesys Cloud bot do?

Genesys chatbot-driven callback scheduler 

Dynamic customer satisfaction survey 

Website to test Web Messenger chatbots 

Update flow prompts using TTS 

---------------------------- 

10. Genesys is going all-in with Agentic AI.  How many major features for Agent Copilot, AI Studio, Virtual Agent have we released since September? 

6  

10 

19 

24 

---------------------------- 

11. With the introduction of the Orchestrator's levels, how many users have achieved the level of Tier 1: Producer? 

52 

142 

312 

509  

---------------------------- 

12. What is the name of the visual representation of Genesys Cloud AI that was featured at Xperience? 

Little GC 

Genie 

Gizmo 

Gen-Assist 

---------------------------- 

13. Which of the following was NOT a new WEM feature released during the month of October? 

Post-Call IVR Surveys 

Team schedule view for agents 

Improved scripting accessibility tools 

Workforce management override for time-off plan dates 

---------------------------- 

14.How many unique visitors did we have in the months of September and October to the new Genesys Orchestrators portal? 

10,027 

20,577 

25,822 

31,972 

---------------------------- 

15. How many new members joined the Community in the month of September? 

128 

186 

232 

267 

---------------------------- 

16. With the new look of the Community, which section is the fastest way to check up on the discussions that you are a part of? 

Followed Content 

Related Content 

Latest Discussions 

My communities quick list 

Now drum roll please...CONGRATULATIONS TO @Tristen Schwarzenberger!!! You cam out with the most points and have earned yourself a prize from the Prize Wall! I'll be sending out a Google Form for you to fill out shortly. 

To everyone else, we have another Trivia Tower event coming December 17th-19th on the topic "Pop Culture Year in Review." We hope you've been paying attention... 

Good job everyone! 

1. September was the month with the most new-feature releases. How many new features were released that month? 

30 

48 

57 

62 

---------------------------- 

2. Which release in the past three months had the most comments in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Agents using Unified Experience with ServiceNow have support for WEM recording features 

Agentic Virtual Agents Voice Processing Prompt 

Convert Singapore Satellite region to a full Genesys Cloud Core region 

---------------------------- 

3. Which release in the past three months had the most votes in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Deploy a Genesys Cloud region in Mexico 

Create "Longest Waiting" Observation Metric 

Automatically assign agents who have Agent Copilot licenses to a Copilot within a queue 

---------------------------- 

4. The most recent Community's Q&A Show just covered an episode highlighting what release? 

Apple Messages for Business  

Genesys Orchestrators 

New Genesys Cloud UI Navigation 

 Interaction Categories 

---------------------------- 

5. We had a record-breaking number of signups for the New UI Beta. Approximately how many participants signed up for it? 

Under 250 

250-600 

601-1000 

Over 1000 

---------------------------- 

6. Since Xperience ended in September, which beta was the longest running, as advertised in the Beta HQ community? 

Custom Analytics Calculations for Workspace Performance Views 

Transcription Connector 

Agent Greetings - Voice 

Genesys Transcription Connector 

---------------------------- 

7. After 1,453 days in the Product Ideas Lab, which of the following new releases was the oldest release to be rolled out?

Ability to View Schedule of Team Members 

Deploy a Genesys Cloud region in Mexico 

Data Action Limit Increases 

Support customer first mode for callbacks created from campaigns 

---------------------------- 

8. Clocking in at 19 days to release, which feature had the fastest turnaround from Idea to New Release?

Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue  

Create Allowed IP Addresses exception for the Tempo Mobile App 

FedRAMP Enablement - Outbound Email Campaigns and Related Features 

Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions 

---------------------------- 

9. The Community hosted it's annual Big Bad Bot Bash in October. What does the winning Genesys Cloud bot do?

Genesys chatbot-driven callback scheduler 

Dynamic customer satisfaction survey 

Website to test Web Messenger chatbots 

Update flow prompts using TTS 

---------------------------- 

10. Genesys is going all-in with Agentic AI.  How many major features for Agent Copilot, AI Studio, Virtual Agent have we released since September? 

6  

10 

19 

24 

---------------------------- 

11. With the introduction of the Orchestrator's levels, how many users have achieved the level of Tier 1: Producer? 

52 

142 

312 

509  

---------------------------- 

12. What is the name of the visual representation of Genesys Cloud AI that was featured at Xperience? 

Little GC 

Genie 

Gizmo 

Gen-Assist 

---------------------------- 

13. Which of the following was NOT a new WEM feature released during the month of October? 

Post-Call IVR Surveys 

Team schedule view for agents 

Improved scripting accessibility tools 

Workforce management override for time-off plan dates 

---------------------------- 

14.How many unique visitors did we have in the months of September and October to the new Genesys Orchestrators portal? 

10,027 

20,577 

25,822 

31,972 

---------------------------- 

15. How many new members joined the Community in the month of September? 

128 

186 

232 

267 

---------------------------- 

16. With the new look of the Community, which section is the fastest way to check up on the discussions that you are a part of? 

Followed Content 

Related Content 

Latest Discussions 

My communities quick list 

Now drum roll please...CONGRATULATIONS TO @Tristen Schwarzenberger!!! You cam out with the most points and have earned yourself a prize from the Prize Wall! I'll be sending out a Google Form for you to fill out shortly. 

To everyone else, we have another Trivia Tower event coming December 17th-19th on the topic "Pop Culture Year in Review." We hope you've been paying attention... 

Good job everyone! 

1. September was the month with the most new-feature releases. How many new features were released that month? 

30 

48 

57 

62 

---------------------------- 

2. Which release in the past three months had the most comments in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Agents using Unified Experience with ServiceNow have support for WEM recording features 

Agentic Virtual Agents Voice Processing Prompt 

Convert Singapore Satellite region to a full Genesys Cloud Core region 

---------------------------- 

3. Which release in the past three months had the most votes in the Product Ideas Lab

Genesys Cloud support for local SMS brokers 

Deploy a Genesys Cloud region in Mexico 

Create "Longest Waiting" Observation Metric 

Automatically assign agents who have Agent Copilot licenses to a Copilot within a queue 

---------------------------- 

4. The most recent Community's Q&A Show just covered an episode highlighting what release? 

Apple Messages for Business  

Genesys Orchestrators 

New Genesys Cloud UI Navigation 

 Interaction Categories 

---------------------------- 

5. We had a record-breaking number of signups for the New UI Beta. Approximately how many participants signed up for it? 

Under 250 

250-600 

601-1000 

Over 1000 

---------------------------- 

6. Since Xperience ended in September, which beta was the longest running, as advertised in the Beta HQ community? 

Custom Analytics Calculations for Workspace Performance Views 

Transcription Connector 

Agent Greetings - Voice 

Genesys Transcription Connector 

---------------------------- 

7. After 1,453 days in the Product Ideas Lab, which of the following new releases was the oldest release to be rolled out?

Ability to View Schedule of Team Members 

Deploy a Genesys Cloud region in Mexico 

Data Action Limit Increases 

Support customer first mode for callbacks created from campaigns 

---------------------------- 

8. Clocking in at 19 days to release, which feature had the fastest turnaround from Idea to New Release?

Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue  

Create Allowed IP Addresses exception for the Tempo Mobile App 

FedRAMP Enablement - Outbound Email Campaigns and Related Features 

Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions 

---------------------------- 

9. The Community hosted it's annual Big Bad Bot Bash in October. What does the winning Genesys Cloud bot do?

Genesys chatbot-driven callback scheduler 

Dynamic customer satisfaction survey 

Website to test Web Messenger chatbots 

Update flow prompts using TTS 

---------------------------- 

10. Genesys is going all-in with Agentic AI.  How many major features for Agent Copilot, AI Studio, Virtual Agent have we released since September? 

6  

10 

19 

24 

---------------------------- 

11. With the introduction of the Orchestrator's levels, how many users have achieved the level of Tier 1: Producer? 

52 

142 

312 

509  

---------------------------- 

12. What is the name of the visual representation of Genesys Cloud AI that was featured at Xperience? 

Little GC 

Genie 

Gizmo 

Gen-Assist 

---------------------------- 

13. Which of the following was NOT a new WEM feature released during the month of October? 

Post-Call IVR Surveys 

Team schedule view for agents 

Improved scripting accessibility tools 

Workforce management override for time-off plan dates 

---------------------------- 

14.How many unique visitors did we have in the months of September and October to the new Genesys Orchestrators portal? 

10,027 

20,577 

25,822 

31,972 

---------------------------- 

15. How many new members joined the Community in the month of September? 

128 

186 

232 

267 

---------------------------- 

16. With the new look of the Community, which section is the fastest way to check up on the discussions that you are a part of? 

Followed Content 

Related Content 

Latest Discussions 

My communities quick list 

Now drum roll please...CONGRATULATIONS TO @Tristen Schwarzenberger!!! You cam out with the most points and have earned yourself a prize from the Prize Wall! I'll be sending out a Google Form for you to fill out shortly. 

To everyone else, we have another Trivia Tower event coming December 17th-19th on the topic "Pop Culture Year in Review." We hope you've been paying attention... 

Good job everyone!