Genesys Cloud - Main

Hi all,

Is there a way to have in a dashboard the Metrics of the trunks displayed, e.g. you can look in telephony > External trunk and see the In/outbound calls QoS mismatches and status listed like this:

I would like the figures in the red area in a dashboard so I can monitor multiple trunks at the same time.

As of yet I haven't found a way to make this visible in a dashbord.

#Reporting/Analytics
#Telephony

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Ruud Reinold
BNP Paribas Personal Finance UK
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Hello Rudy,

At this time, we do not have that functionality in the platform. I did see that there is an Idea that is marked as Future Consideration in the Product Ideas Lab. I would recommend you vote on that and leave a comment letting our PM team know that you would like to see this feature in the future.  

You could also take a look at the APIs that we have to offer to see if you can build the dashboard using that method.

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Jason Kleitz
Online Community Manager/Moderator
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