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  • 1.  Trunk recordings

    Posted 9 hours ago

    Hi

    We use v2.conversations.{id}.transcription event for getting a call transcription and the eventBody.status.status field session_ended we use to trigger a post call summarie but

    For a conversation where a consult occurs (client ↔ Agent 1 as trunk, Agent 1 ↔ Agent 2 as station), we only receive transcription events for the trunk recording leg (no events for the station leg).

    Will the trunk recording still emit a SESSION_ENDED status event for that conversationId?

    Or does the presence of the station recording leg affect/delay/suppress the SESSION_ENDED on the trunk side?

    Context: we trigger post-call processing on SESSION_ENDED. so want to check this above if anyone know any info of AWS event bridge status field effecting for such conversations


    #Triggers

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    Durga Bhavani Chakka
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