Genesys Cloud - Main

Im adding number to the callback list via the api. postOutboundContactlistContacts while the api will add to the list you can't set callable to false / it always sets to true

if the api worked then I could set to callable to true when I was ready to make the call.

 I would like to delay / or schedule when that call takes place. 

is there an api for scheduling the callback ?
#Outbound

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Stephen Ward
Calibrus
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Insert the record then use 1 or 2 fields that a Pre-call rule can look at to check if it should be dialed.  Something like a time field and then count 2 minutes from that time.  Or a flag for Wait and schedule it to be called later.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 02-05-2020 12:12
From: Stephen Ward
Subject: trying to delay / schedule callback programmatically

Im adding number to the callback list via the api. postOutboundContactlistContacts while the api will add to the list you can't set callable to false / it always sets to true

if the api worked then I could set to callable to true when I was ready to make the call.

 I would like to delay / or schedule when that call takes place.

is there an api for scheduling the callback ?
#Outbound

------------------------------
Stephen Ward
Calibrus
------------------------------