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Trying to export the results of PureCloudPlatformClientV2.QualityApi.get_quality_conversation_evaluation(conv_id,eval_id)

  • 1.  Trying to export the results of PureCloudPlatformClientV2.QualityApi.get_quality_conversation_evaluation(conv_id,eval_id)

    Posted 11-17-2025 12:29

    I'm working with a python script that uses the get_quality_conversation_evaluation(conversation_id, Evaluation_id) to retrieve the data surrounding the agents involved (evaluator and evaluatee) and then dump that into a CSV file so that I can bring it into Excel for some report generating.

    I basically need to know what type of object gets returned and why I can't seem to find the correct write statement to a CSV file, given that the response is nested?

    Ultimately I'd like to get a group of these responses into a JSON file, but my json skills are not up to the level needed to understand Genesys responses.

    Any help would be appreciated, thank you in advance.


    #PlatformSDK

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    Graham Pearce
    Technology Manager, Client Care Technologies
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