I am using a Python Script which sets up a WebSocket connection to our Genesys Chat deployment (ID 9088096f-90e4-44e9-a9ee-73d7702bd18c, NAME = HelpDesk MS Team Copilot integration) using curl commands. I am trying to send a name attribute from the script into a Genesys Architect Inbound Message Flow so we can set the name of the participant to the Genesys Agent who answers the call. I have tried multiple methods, but none seem to be working (Mainly a "Database.set" action).
I will include the script (within app.zip) that I am using for this, and here are the commands that I use to run it with how I am testing (using Windows):
To start application:
Set USE_REDIS=0
python app.py
In a seperate window:
- To start a chat: curl -X POST "http://localhost:8000/chat/start" -H "Content-Type: application/json" -d "{\"userName\":\"John Doe\",\"userEmail\":\"john@example.com\",\"conversationId\":\"test123\"}"
- To send a message: curl -X POST "http://localhost:8000/chat/message" -H "Content-Type: application/json" -d "{\"conversationId\":\"test123\",\"message\":\"Hello, world!\"}"
But when I run, I keep getting an error 400 code with message "Request with action Database.set is invalid" and "Request with action subscribe is invalid." when I try to subscribe to the plugin based off of this site here which describes the Database plugin, but it only shows how to do it in JavaScript so I am adapting it to Python:
https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/databasePlugin?
This is how I am trying to send the payload for Database.set. Is there an actual Python method to do this that isn't mentioned?
db_set_payload = {
"action": "Database.set",
"token": self.token,
"messaging": {
"customAttributes": {
"userName": self.user_name,
"userEmail": self.user_email
}
}
}
logger.info(f"Sending Database.set payload: {db_set_payload}")
await self.ws.send(json.dumps(db_set_payload))
(I am waiting for the sessionResponse to arrive first as well)
My end goal is to have a way to get the name "John Doe" (or whatever name I set in the command) to eventually end up in my inbound message flow as a variable (likely through participant datat) so I can set the Participant Data variable "name" so that when I answer the message in the queue in Genesys, the name shown is not "Participant" but "John Doe". If someone knows how I would be able to accomplish this, that would be great:
#PlatformSDK#WebMessaging------------------------------
Brian Steuerman
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