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  • 1.  TTS Actively Failing 01/15/2025 @ 9:15 AM EST

    Posted 01-15-2025 10:11
    No replies, thread closed.

    In case no one else has seen it, we are experiencing a Sev 1 where all calls to our IVR that use TTS for speech is playing at 5x (guessing). This started around 9:15 AM EST and we are in US-West. Genesys's Status page does not have any mention of it yet and our vendor partner states they have had other customers opening tickets for the same problem.


    #Telephony
    #Unsure/Other

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    Brad Carroll
    IT Consultant- Voice Services
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  • 2.  RE: TTS Actively Failing 01/15/2025 @ 9:15 AM EST
    Best Answer

    Posted 01-15-2025 10:35
    Edited by Jason Kleitz 05-20-2025 13:33
    No replies, thread closed.

    Hello Brad, 

    Thank you for bring this to our attention. We are tracking this issue. Our dev team is working to fix the issue. But we are only seeing this on Neural voice by Microsoft and a ticket has been opened with them. As of now a work around is moving to a non neural voice option. Please let me know if you are seeing it on a different TTS.

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: TTS Actively Failing 01/15/2025 @ 9:15 AM EST

    Posted 01-15-2025 10:58
    No replies, thread closed.

    We are seeing the same behavior with neural voices in the US-West region.



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    Dave Halderman
    Business Analyst
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    Original Message


  • 4.  RE: TTS Actively Failing 01/15/2025 @ 9:15 AM EST

    Posted 01-15-2025 11:20
    No replies, thread closed.

    Thank you for letting us know! Please see my above update and as a work around move to a non neural voice option. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: TTS Actively Failing 01/15/2025 @ 9:15 AM EST

    Posted 01-15-2025 11:54
    No replies, thread closed.

    We are also experiencing this issue.  In the process of installing a voice recording to direct members to our call center. 



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    Barbara Lawson
    Manager
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  • 6.  RE: TTS Actively Failing 01/15/2025 @ 9:15 AM EST

    Posted 01-15-2025 11:58
    No replies, thread closed.

    Thank you Barbara, 

    Do you have a customer care ticket opened as well?

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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