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  • 1.  TTS Connector Eleven Labs

    Posted 05-30-2025 00:36
    No replies, thread closed.

    Has anyone successfully gotten the TTS Connector to work? I've tried both ElevenLabs and Deepgram but keep encountering the same error. I'm following the documentation on the Genesys Resource Center, but the issue persists.


    Any insights would be appreciated.


    Failed to validate genesys-tts-connector integration after config change. Feature not enabled.

    Error


    #API/Integrations

    ------------------------------
    Paul Smith
    Senior Engineer
    ------------------------------


  • 2.  RE: TTS Connector Eleven Labs

    Posted 05-30-2025 07:49
    No replies, thread closed.

    Hello Paul, 

    This might require a look by Product Support, to review logs to see where the connection is failing. I recommend opening a ticket to product support to review logs to see where the connection is failing. When you open a case please feel free to come back here and post the case number. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: TTS Connector Eleven Labs
    Best Answer

    Posted 06-12-2025 00:42
    No replies, thread closed.

    Support confirmed that this is not available in all regions yet. It looks like it will be available in the second half of this year.



    ------------------------------
    Paul Smith
    Senior Engineer
    ------------------------------

    Original Message


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