Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  TTS for the name Jan instead of the month January

    Posted 07-19-2022 17:44
      |   view attached
    No replies, thread closed.
    Hi All,

    Looking for some direction on this. In our Genesys Cloud IVR call flow, we speak back the caller's name as part of the authentication process. We have a customer with the first name of JAN in or database. The app is speaking back "January" to the caller. The customer logged an issue with service on this.

    Based on the documentation I've read, it looks like the app is working as design. Does anyone know of way to get the TTS to speak back the data as the name instead of a month? I've included a screenshot of the config below.

    Thank you!
    Jackie

    Post
    #Unsure/Other

    ------------------------------
    Jackie Maher
    HealthEquity
    ------------------------------


  • 2.  RE: TTS for the name Jan instead of the month January

    Posted 07-19-2022 18:12
    No replies, thread closed.
    You can replace it with a phonetic spelling, like this.  Use an expression instead of data.
    If(AreEqual(true, Task.sFirstName, "jan"), ToAudioTTS("Jahn"), ToAudioTTS(Task.sFirstName))​


    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: TTS for the name Jan instead of the month January

    Posted 07-21-2022 14:45
    No replies, thread closed.
    Thank you Melissa for the solution. I'll give it a try in our dev system. :)

    ------------------------------
    Jackie Maher
    Health Equity
    ------------------------------

    Original Message


  • 4.  RE: TTS for the name Jan instead of the month January

    Posted 06-04-2025 20:35
    No replies, thread closed.

    A bit of an old thread but we see this behaviour happens in the voicemail flow as well.  It's possible but a pain to edit the voicemail flow just to take care of this, but I'm surprised this hasn't been addressed somewhere else already.  I had hoped maybe changing the TTS engine would improve on it but that doesn't seem to have had any effect.


    @Melissa Bailey any thoughts on this one please?



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 5.  RE: TTS for the name Jan instead of the month January

    Posted 06-05-2025 11:25
    No replies, thread closed.

    Out of curiosity, what TTS engine did you change to?

    This issue happening in the Genesys TTS engine--it's probably not going to be fixed.



    ------------------------------
    Melissa Bailey
    Software Engineer
    ------------------------------

    Original Message


Related Content