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  • 1.  TTS integration

    Posted 08-21-2025 03:49
    No replies, thread closed.

    Hi, 

    The Azure voices are cutted off in Genesys platform in September. We still would like to use those voices and made direct integration to Azure and it works ok. The question is that is there any smart way to change TTS engine to all flows at the same time? Or is it really so that we have to do it manually in each flow?

    Br,

    -Kimmo-


    #PlatformAdministration

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    Kimmo Mäkipaaso
    Senior Marketing Manager
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  • 2.  RE: TTS integration

    Posted 08-21-2025 08:36
    No replies, thread closed.

    Hi Kimmo,

    I don't think there is a way to update all flows at the same time, but maybe someone else in the community can confirm.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: TTS integration
    Best Answer

    Posted 08-21-2025 10:04
    No replies, thread closed.

    Each flow must be opened and published even if you have the language set to use the default and you change that in the ORG settings.  I created a workflow that read in all the flows, opened each and then published each.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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