Genesys Cloud - Main

Looking to have TTS play in a language without setting it via express maybe..  Example: Menu:  For English press 1, for Spanish press 2. 

I want the "for Spanish press 2" to actually play in Spanish. 

I have the prompt created and the language TAG on it. 

Anyway to get it to play with an expression of the specific language.  even though the Flow is still set as default to English?

Thank you

#ArchitectureandDesign

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Aaron Montanari
Rochester Regional Health
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There is no expression that will do that.

Option 1: Create a recording that says the English part in English and the Spanish part in Spanish (1 recording, not 2).  Upload the recording to the both the English and Spanish prompt resources.  Then play the prompt in your flow.

Option 2: This won't work for a menu prompt, but if you're doing audio with tasks: add a play audio action with the English TTS, add a set language action to switch to Spanish, jump to task 2 (see the warning on the set language action why this is necessary), and play the Spanish TTS.  If you want to switch back to the 1st language add another set language action and jump to another task or menu and continue your flow logic.

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Melissa Bailey
Genesys - Employees
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Thank you, How can I get an Idea started about this?

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Aaron Montanari
Rochester Regional Health
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Original Message:
Sent: 03-01-2023 11:50
From: Melissa Bailey
Subject: TTS Language playback

There is no expression that will do that.

Option 1: Create a recording that says the English part in English and the Spanish part in Spanish (1 recording, not 2).  Upload the recording to the both the English and Spanish prompt resources.  Then play the prompt in your flow.

Option 2: This won't work for a menu prompt, but if you're doing audio with tasks: add a play audio action with the English TTS, add a set language action to switch to Spanish, jump to task 2 (see the warning on the set language action why this is necessary), and play the Spanish TTS.  If you want to switch back to the 1st language add another set language action and jump to another task or menu and continue your flow logic.

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Melissa Bailey
Genesys - Employees
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https://genesyscloud.ideas.aha.io/portal_session/new

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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 03-01-2023 12:17
From: Aaron Montanari
Subject: TTS Language playback

Thank you, How can I get an Idea started about this?

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Aaron Montanari
Rochester Regional Health
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Original Message:
Sent: 03-01-2023 11:50
From: Melissa Bailey
Subject: TTS Language playback

There is no expression that will do that.

Option 1: Create a recording that says the English part in English and the Spanish part in Spanish (1 recording, not 2).  Upload the recording to the both the English and Spanish prompt resources.  Then play the prompt in your flow.

Option 2: This won't work for a menu prompt, but if you're doing audio with tasks: add a play audio action with the English TTS, add a set language action to switch to Spanish, jump to task 2 (see the warning on the set language action why this is necessary), and play the Spanish TTS.  If you want to switch back to the 1st language add another set language action and jump to another task or menu and continue your flow logic.

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Melissa Bailey
Genesys - Employees

Hi Aaron,

we have implemented the solution similar to how Melissa has described for 3 languages using TTS. Every time a different language is to be played we have to set language action, which in itself is a reusable task.

ideally every TTS step should have an option to select which language to play from the flow defined languages.

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Vineet Kakroo
FIL Fund Services (Bermuda) Limited
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