Genesys Cloud - Main

Is there any way to turn off the prompt that plays every time a user's PureCloud DID is called by an external party? This is the one - "Please stay on the line while you are connected to..." This is making our execs unhappy because it is not a good experience for their callers. Thanks for your help.

Hi Altaf,

I asked around and that prompt is happening to give the system a chance to figure out if the incoming call is actually a fax.

The second paragraph of this article talks a bit about it:

https://help.mypurecloud.com/faq/faxes-sent-received-purecloud/

Thank you,

Clay

If you do not want specific (or any) users to accept faxes to their DID, you can take away their onenumber fax permission and the prompt will go away.

@Clay Tison? Thanks Clay, I know on premise we could offer up additional ringback while the call analysis was doing it's thing. Is there anything in the works to offer that as a PureCloud option?

@Lucie DeCristofaro? Thank you Lucie, that will work well for a lot of our users. Much appreciated!