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  • 1.  Turn off whisper

    Posted 08-30-2018 00:38
    No replies, thread closed.
    Hi all,

    Is there a known issue with completely turning whisper audio off? We have the correct settings configured but still hearing the 'beep' prior to the call.

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    Troy Roberts
    Straticom
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  • 2.  RE: Turn off whisper

    Posted 08-30-2018 03:47
    No replies, thread closed.
    For a while, the setting was not updating the edge until you re-saved the queue.

    Are you running the latest Edge software?

    Did you turn off the whisper recently, or did you turn it off a couple of weeks ago (or before) bit have not saved the queue settings since?

    You might try going into the queue settings, turning the setting on and then off, and saving the queue, to see if it resolves the issue.

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


  • 3.  RE: Turn off whisper

    Posted 08-31-2018 11:38
    No replies, thread closed.
    I don't see an option to turn it off?



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    Ly Tran
    Cardinal Health 5, LLC
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    Original Message


  • 4.  RE: Turn off whisper

    Posted 09-01-2018 06:03
    No replies, thread closed.
    If you want to use auto-answer without whisper, create a .wav file with a fraction of a second of silence and use that for the custom whisper audio.

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


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