Genesys Cloud CX

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  • 1.  Twitter Integration--Error saving: unknown coming

    Posted 06-30-2022 03:56

    I am getting unknown error while integrating twitter:

    Please assist.


  • 2.  RE: Twitter Integration--Error saving: unknown coming

    Posted 07-01-2022 07:27
    Hi Mourya,
    There can be any number of reasons that an integration with a 3rd party fails, and unfortunately our UIs can't localize every possible error. So what you are seeing in the UI is just a generic error message there. If you open the dev tools for your browser and look at the Network requests, you should see a few requests like `/api/v2/conversations/messaging/integrations/twitter/`. We're looking for a GET request there. This api request would have a response that should explain the error more fully. That would be the first place to start. If you are having trouble gathering this information, or need help understanding what it means. Please reach out to Genesys Customer Care.

    Greg Boston
    Genesys - Employees

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