This is a great episode, especially with the recent GA of Agentic Virtual Agent.
I've had the opportunity to test AVA in an early access scenario, applying it in a real use case focused on improving customer retention across the journey.
What stands out the most is how AVA goes beyond traditional bots, it can reason, adapt, and guide the conversation in a much more contextual and proactive way. This opens up a lot of possibilities to reduce friction, avoid unnecessary transfers, and keep customers engaged until resolution.
This video definitely helps to better understand the potential and how to start thinking about real-world applications.
Looking forward to seeing how others are exploring AVA as well.
------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
------------------------------
Original Message:
Sent: 03-19-2026 13:27
From: Nicole Milliken
Subject: Two Demos with Two Experts - New Q&A Show Just Dropped!
On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These guys are making the impossible possible, so grab your notebook and get ready to learn something new!
Chapters:
0:00 - 0:37: Intro
0:38- 9:39: Demo about Agentic Virtual Agent
9:40 - 13:52: Demo about Genesys Cloud UI Restriction
Resource Links:
https://community.genesys.com/discussion/cx-cloud-restrict-access
https://community.genesys.com/discussion/virtual-agentsredefined-with-agentic-ai
Enjoy! We hope you learn a little somethin' :)
#CommunityVideos(TAM,QA,etc.)
------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------