Genesys Cloud - Main

Hello,

I am doing some testing with the UC - Conference Call functionality. I am noticing some interesting behavior with how a conference call treats a Fast Busy, versus how a direct call treats a Fast Busy. Here is my process:

1. I dial out to my cell phone, and connect the call to establish a session.
2. I then go to "add Participant" and enter a phone number.
3. When I dial out to a number that is blocking my inbound call I should receive a Fast Busy. However,  there is no notification for the user placing the call out that a fast busy was reached. 
   • **note: when I place a call out the blocked number individually, I do hear the Fast Busy. 
4. This user experience is lacking because the user placing the call out has no indication that a Fast Busy was reached. So, they will likely re-dial the number that is blocked a number of times

Does anyone have any understanding why a Fast Busy does not show up on a blocked call when a user trys to add that number into a UC conference call?

Thanks,
Peter
#Telephony

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Peter Stoltenberg
Avtex Solutions, LLC
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