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UI does not show Division for Workbin (but it has one)

  • 1.  UI does not show Division for Workbin (but it has one)

    Posted 06-05-2025 18:31

    rvgate | 2024-06-27 14:58:34 UTC | #1

    Given the following screenshot taken from the UI, you can see that this Workbin has no division, which is weird because all workbins should have at least the Home division automatically assigned

    When looking further, for example with an terraform export, it does indeed have a division id assigned.

    terraform apply

    resource "genesyscloud_tf_export" "export" {
  directory                = "./export"
  include_filter_resources = ["genesyscloud_task_management_workbin"]
  include_state_file       = true
  export_as_hcl = true
}

    Shows me the following resource

    resource "genesyscloud_task_management_workbin" "WorkitemBin" {
  division_id = "73aa5af1-16d7-427f-9c3d-d393898cb1c6"
  name        = "WorkitemBin"
}

    Functionally nothing is wrong and everything works fine, but it is a bit confusing that the UI believes there is no division assigned.

    Is this something we should worry about?

    John_Carnell | 2024-06-27 23:27:08 UTC | #2

    Hi Rene,

    Can you try API explorer or the CLI and see if it is returning the division on the response? Usually when these things pop up like its not a CX as Code issue, but something in the API or the UI.

    Thanks, John Carnell Director, Developer Engagement

    rvgate | 2024-06-28 00:01:10 UTC | #3

    It returns the division ID over API. Looks like a UI bug only. There was no category to post UI bugs in.

    John_Carnell | 2024-06-28 12:30:39 UTC | #4

    Hi Rene,

    For UI-based bugs I would open a ticket with our Care support team. They will do first level triage and then get it off to the appropriate engineering group.

    Thanks, John Carnell Director, Developer Engagement

    system | 2024-07-28 12:31:18 UTC | #5

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26984



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