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Hi Chris,

Thanks for sharing this.

To help us investigate properly, could you please send us:

• screenshots of the issue

• the SDK version currently being used

• device/os details

From your description, the text trimming on the conversation button and the automatic number-to-link behavior may be related to UI rendering or content handling, but we will need the above details to confirm whether this can be addressed by your dev team or if it requires a change on our side.

Kind regards,
Anton

Hello Anton,

thank you very much for your response. 
the sdk version is the latest 2.3.1 since the dev team has recently started working on this. 
all tester phones are on latest android/iOs versions as far as i know. if you require specific details plz let me know in order to acquire them.
The text that is not showing correctly is the following.

They have also reported that when the user opens the keyboard, it opens on top of the chat conversation so that the user cannot either see what he/she is typing nor the already exchanged messages. 

Kind regards, 
Chris

Hi Chris,

Thanks for sharing this.

To help us investigate properly, could you please send us:

• screenshots of the issue

• the SDK version currently being used

• device/os details

From your description, the text trimming on the conversation button and the automatic number-to-link behavior may be related to UI rendering or content handling, but we will need the above details to confirm whether this can be addressed by your dev team or if it requires a change on our side.

Kind regards,
Anton

Hi Chris,

Thank you for the additional information and for confirming you're using SDK version 2.3.1.

We've opened internal tickets to investigate the issues you've reported.

To help us reproduce and diagnose them, could you please provide:

• a screen recording of the keyboard issue, as it will help us determine whether this is an SDK issue or related to the application integration.

For the text truncation issue, thank you for the screenshot-that's very helpful.

Just to set expectations regarding timelines: the content for our August release has already been finalized and passed QA, so we won't be able to include fixes for these issues in that release. Based on our current understanding, none of the reported issues appear to be critical, so we plan to target them for our next scheduled release, currently planned for September 21. If our investigation indicates that any of the issues should be treated with higher priority, we'll let you know.

We'll keep you updated as we learn more.

Kind regards,

Hello Anton,

thank you very much for your response. 
the sdk version is the latest 2.3.1 since the dev team has recently started working on this. 
all tester phones are on latest android/iOs versions as far as i know. if you require specific details plz let me know in order to acquire them.
The text that is not showing correctly is the following.

They have also reported that when the user opens the keyboard, it opens on top of the chat conversation so that the user cannot either see what he/she is typing nor the already exchanged messages. 

Kind regards, 
Chris

Hi Chris,

Thanks for sharing this.

To help us investigate properly, could you please send us:

• screenshots of the issue

• the SDK version currently being used

• device/os details

From your description, the text trimming on the conversation button and the automatic number-to-link behavior may be related to UI rendering or content handling, but we will need the above details to confirm whether this can be addressed by your dev team or if it requires a change on our side.

Kind regards,
Anton