Genesys Cloud - Main

Hi,

I am trying to send an outbound SMS on behalf of a queue. Even after entering the queue name and end user contact, the chat button is grayed out. Am I doing anything wrong here.


Thank You
Praveen
#Unsure/Other

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Praveen Kumar
HCL Technologies Ltd.
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Hi 
Following with interest
The only way I can get this to work is if the "to" number is in contacts, otherwise if I open the dial pad and enter the number I have the same issue.

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Philip Thys
British Telecommunications PLC
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Anybody in this forum (Genesys) know how to achieve this. I  follows this document but I think its not updated:

https://help.mypurecloud.com/articles/send-an-sms-message/

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Praveen Kumar
HCL Technologies Ltd.
------------------------------

Original Message:
Sent: 06-30-2022 10:33
From: Philip Thys
Subject: Unable to send outbound SMS

Hi
Following with interest
The only way I can get this to work is if the "to" number is in contacts, otherwise if I open the dial pad and enter the number I have the same issue.

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Hi Philip,

I think I found the trick to initiate and OB SMS from the dial pad. After adding the "on behalf queue", enter the number by typing directly or using Dialpad and hit enter. That should activate the message icon. Let me know if that works for You.

Thank You
Praveen

------------------------------
Praveen Kumar
HCL Technologies Ltd.
------------------------------

Original Message:
Sent: 06-30-2022 10:33
From: Philip Thys
Subject: Unable to send outbound SMS

Hi
Following with interest
The only way I can get this to work is if the "to" number is in contacts, otherwise if I open the dial pad and enter the number I have the same issue.

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Hi Praveen
Works like a dream, thank you.

Kind Regards
Phil

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Original Message:
Sent: 07-04-2022 12:34
From: Praveen Kumar
Subject: Unable to send outbound SMS

Hi Philip,

I think I found the trick to initiate and OB SMS from the dial pad. After adding the "on behalf queue", enter the number by typing directly or using Dialpad and hit enter. That should activate the message icon. Let me know if that works for You.

Thank You
Praveen

------------------------------
Praveen Kumar
HCL Technologies Ltd.
------------------------------


Original Message:
Sent: 06-30-2022 10:33
From: Philip Thys
Subject: Unable to send outbound SMS

Hi
Following with interest
The only way I can get this to work is if the "to" number is in contacts, otherwise if I open the dial pad and enter the number I have the same issue.

------------------------------
Philip Thys
British Telecommunications PLC