Issue was with Call analysis configuration , after disabling the below configuration it worked, system was disabled to detect call answered by person or by answering machine ie Avaya or Cisco extension .
Disable Post-Connect Call Analysis checkbox
Disable Answering Machine Detection checkbox
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Tapas Rana
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Original Message:
Sent: 02-18-2025 23:31
From: Robert Wakefield-Carl
Subject: Unable to connect to agent for predictive, progressive ,power dialer
So, if you are sending out the Agent's DID as the OLI, that is not going to work as the DID is an internal number to Genesys Cloud and it cannot connect back into that number. The other issue might be that the carrier is rejecting the call due to the DID being the OLI if that DID is not part of the carrier block. I would first test with a known good OLI. Are you wanting to have agents dial out of their DID? If so, perhaps the Direct Routing combined with a campaign connected to that queue could work.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 02-18-2025 00:31
From: Tapas Rana
Subject: Unable to connect to agent for predictive, progressive ,power dialer
HI ALL
I have set up dialers in Genesys cloud , where if I add cell phone numbers to contact list ,and start the dialer I am able to connect on both side that is cell number and agent.
But if I add US DID numbers to contact list ,and enable any dialer call gets connected to DID number ,but not getting connect to agent .
Call binding is not heaping from dialer for DID number to agent .
What could be the issue please suggest .
#Outbound
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Tapas Rana
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