Genesys Cloud - Main

Hi,
We would like to transfer the message to Queue using the API when agent leaves the PC wihtout mark done the message. so that it can be handled by some other agent.

We are using the REPLACE method. But getting the following error. Not sure what is missed here.

{
"message": "The requested operation failed with status 404",
"code": "not.found",
"status": 404,
"contextId": "dc30318c-9748-4d52-8aec-effe53464613",
"details": [],
"errors": []
}

Calling Method

/api/v2/conversations/messages/507f69c9-c6e6-46c8-96f0-522a10cbcf7b/participants/368b7098-2032-4d40-bd95-9e596ed20d58/replace

507f69c9-c6e6-46c8-96f0-522a10cbcf7b - Conversation ID
368b7098-2032-4d40-bd95-9e596ed20d58 ==> WhatsApp Queue

cURL

curl -X POST -H "Content-Type: application/json" -H "Authorization: bearer 4Bw-FC6mKTrpJaqIxwMTM5J1n_kaaavRVnfhbqcVZefiNOnQVxfdLI4dcG2dVQ4Wluj823uMO-QEpzlCs5asuA" -d '{
   "userId": "",
   "address": "",
   "userName": "",
   "queueId": "",
   "voicemail": false
}' "https://api.euw2.pure.cloud/api/v2/conversations/messages/507f69c9-c6e6-46c8-96f0-522a10cbcf7b/participants/368b7098-2032-4d40-bd95-9e596ed20d58/replace"
                                        

#Integrations

------------------------------
Joseph Arulsamy
British Telecommunications PLC
------------------------------

Message Conversation

{
"id": "507f69c9-c6e6-46c8-96f0-522a10cbcf7b",
"participants": [
{
"id": "1d275a5a-a013-4636-8b1d-f09d72e73609",
"name": "Joe Babu",
"startTime": "2021-05-25T06:26:05.031Z",
"connectedTime": "2021-05-25T06:26:05.050Z",
"purpose": "customer",
"state": "connected",
"held": false,
"wrapupRequired": false,
"queue": {
"id": "368b7098-2032-4d40-bd95-9e596ed20d58",
"selfUri": "/api/v2/routing/queues/368b7098-2032-4d40-bd95-9e596ed20d58"
},
"attributes": {
"CustLName": "Babu",
"ConversationId": "507f69c9-c6e6-46c8-96f0-522a10cbcf7b",
"scriptId": "4a5e0394-7a95-4c60-90e8-644b8a01adf2",
"CustType": "TC",
"CustomBorderColor": "#b1e4f2",
"CustPhoneNumber": "919500949434",
"SkywardsId": "9876654",
"CustEmail": "joseph.arulsamy@outlook.com",
"ThemeColor": "#352ff5",
"CustFName": "Joe",
"CustNotes": "notes"
},
"provider": "PureCloud Messaging",
"externalContact": {
"id": "cb4f1079-d36c-4801-b93a-96a36369dae3",
"selfUri": "/api/v2/externalcontacts/contacts/cb4f1079-d36c-4801-b93a-96a36369dae3"
},
"peer": "55668ea6-2f81-47cf-96a3-5cc19ec71a65",
"toAddress": {
"name": "WhatsApp +971600544646",
"addressNormalized": "74fad86e-f8fd-4e89-b4dd-78679b9eb470",
"addressRaw": "971600544646"
},
"fromAddress": {
"name": "Joe Babu",
"addressNormalized": "919500949434",
"addressRaw": "919500949434"
},
"messages": [
{
"messageId": "b16440a435ba2df4ac29ab9353b770a0",
"messageURI": "/api/v2/conversations/messages/507f69c9-c6e6-46c8-96f0-522a10cbcf7b/messages/b16440a435ba2df4ac29ab9353b770a0",
"messageStatus": "received",
"messageSegmentCount": 1,
"messageTime": "2021-05-25T06:26:05.031Z",
"media": [],
"stickers": []
}
],
"type": "whatsapp"
},
{
"id": "37826b0f-0ee7-451a-8fa3-9a5401757516",
"name": "WhatsApp +971600544646",
"startTime": "2021-05-25T06:26:05.043Z",
"connectedTime": "2021-05-25T06:26:05.071Z",
"endTime": "2021-05-25T06:26:06.181Z",
"purpose": "workflow",
"state": "disconnected",
"disconnectType": "transfer",
"held": false,
"wrapupRequired": false,
"attributes": {},
"provider": "PureCloud Messaging",
"peer": "a5411f88-eecf-4acc-98b8-c7a2e536adf9",
"toAddress": {
"name": "Joe Babu",
"addressNormalized": "919500949434",
"addressRaw": "919500949434"
},
"fromAddress": {
"name": "WhatsApp +971600544646",
"addressNormalized": "74fad86e-f8fd-4e89-b4dd-78679b9eb470",
"addressRaw": "971600544646"
},
"messages": [],
"type": "whatsapp",
"recipientCountry": "IN"
},
{
"id": "a406f800-6496-4752-a9a9-9110691331f9",
"name": "WhatsApp +971600544646",
"startTime": "2021-05-25T06:26:06.205Z",
"connectedTime": "2021-05-25T06:26:06.211Z",
"endTime": "2021-05-25T06:26:10.292Z",
"purpose": "acd",
"state": "disconnected",
"disconnectType": "transfer",
"held": false,
"wrapupRequired": false,
"queue": {
"id": "368b7098-2032-4d40-bd95-9e596ed20d58",
"selfUri": "/api/v2/routing/queues/368b7098-2032-4d40-bd95-9e596ed20d58"
},
"attributes": {},
"provider": "PureCloud Messaging",
"peer": "a5411f88-eecf-4acc-98b8-c7a2e536adf9",
"conversationRoutingData": {
"queue": {
"id": "368b7098-2032-4d40-bd95-9e596ed20d58",
"selfUri": "/api/v2/routing/queues/368b7098-2032-4d40-bd95-9e596ed20d58"
},
"language": {
"id": "34459b7f-a540-4559-a7f3-b84dc09c1766",
"selfUri": "/api/v2/routing/languages/34459b7f-a540-4559-a7f3-b84dc09c1766"
},
"priority": 0,
"skills": [
{
"id": "acbc7d7d-e755-4a47-83d8-c51f58c0779f",
"selfUri": "/api/v2/routing/skills/acbc7d7d-e755-4a47-83d8-c51f58c0779f"
}
],
"scoredAgents": []
},
"toAddress": {
"name": "Joe Babu",
"addressNormalized": "919500949434",
"addressRaw": "919500949434"
},
"fromAddress": {
"name": "WhatsApp +971600544646",
"addressNormalized": "74fad86e-f8fd-4e89-b4dd-78679b9eb470",
"addressRaw": "971600544646"
},
"messages": [],
"type": "whatsapp",
"recipientCountry": "IN"
},
{
"id": "a58c51ac-5283-4ae2-bcc5-a238ed987830",
"name": "WhatsApp +971600544646",
"startTime": "2021-05-25T06:26:06.330Z",
"connectedTime": "2021-05-25T06:26:10.293Z",
"purpose": "agent",
"state": "connected",
"held": false,
"wrapupRequired": true,
"wrapupPrompt": "optional",
"user": {
"id": "c13e1d34-ef19-457a-85a6-1f3bb6aa88d1",
"selfUri": "/api/v2/users/c13e1d34-ef19-457a-85a6-1f3bb6aa88d1"
},
"queue": {
"id": "368b7098-2032-4d40-bd95-9e596ed20d58",
"selfUri": "/api/v2/routing/queues/368b7098-2032-4d40-bd95-9e596ed20d58"
},
"attributes": {},
"alertingTimeoutMs": 30000,
"provider": "PureCloud Messaging",
"peer": "a5411f88-eecf-4acc-98b8-c7a2e536adf9",
"conversationRoutingData": {
"priority": 0,
"skills": [],
"scoredAgents": []
},
"toAddress": {
"name": "Joe Babu",
"addressNormalized": "919500949434",
"addressRaw": "919500949434"
},
"fromAddress": {
"name": "WhatsApp +971600544646",
"addressNormalized": "74fad86e-f8fd-4e89-b4dd-78679b9eb470",
"addressRaw": "971600544646"
},
"messages": [
{
"messageId": "5f4440841436fc10ac8c2cbfb072d5f4",
"messageURI": "/api/v2/conversations/messages/507f69c9-c6e6-46c8-96f0-522a10cbcf7b/messages/5f4440841436fc10ac8c2cbfb072d5f4",
"messageStatus": "delivery-success",
"messageSegmentCount": 1,
"messageTime": "2021-05-25T07:33:04.543Z",
"media": [],
"stickers": []
}
],
"type": "whatsapp",
"recipientCountry": "IN"
}
],
"otherMediaUris": [],
"selfUri": "/api/v2/conversations/messages/507f69c9-c6e6-46c8-96f0-522a10cbcf7b"
}

------------------------------
Joseph Arulsamy
British Telecommunications PLC
------------------------------

It is working as expected.. there was an issue with participant id in the request.


------------------------------
Joseph
------------------------------