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  • 1.  Unable to get data necessary to validate the flow

    Posted 07-19-2022 08:42
    No replies, thread closed.

    Hello all,

    Hoping you can help me, I am getting the error message "unable to get data necessary to validate the flow" when trying to import an Inbound Call flow.

    The inbound call flow was exported from one Org (a test org for the customer) and then imported to the main Org. However the import fails every time with the same error message. What am I missing?

    Thanks


    #ArchitectureandDesign

    ------------------------------
    Richard Watkinson
    British Telecommunications PLC
    ------------------------------


  • 2.  RE: Unable to get data necessary to validate the flow

    Posted 07-19-2022 10:30
    No replies, thread closed.
    Richard,

    When you say "Fails", do you mean won't import, or imports but then ahs loads of validation errors and can't be published? I am going to assume the latter.

    Genesys Cloud internally users something called a GUID (Globally Unique Identity) to refer to everything from Interactions to users. If two ORGS have a queue with the same name, those will have different GUIDs. When you are looking at a queue, user, or whatever in the Admin interface, you will see the GUID in the URL - it's that long mess of hexadecimal characters! This is why you are able to rename these various entities without corrupting the system - the name isn't what is used internally.

    When you export/import, this means that any references to queues etc. (even with the same names) will now be invalid. You just need to go through all the "red flags" and re-select the queues etc. (the queue will be displayed so you just open the drop-down menu and it will figure it out!)

    This should fix your problem.

    HTH


  • 3.  RE: Unable to get data necessary to validate the flow

    Posted 07-19-2022 10:49
    No replies, thread closed.
    Thank you for the information Paul, I will add it to our internal documentation.

    One of my colleagues contacted the Genesys Cloud customer care team and they have informed us there is a known issue which can cause this issue as well, please see the message below. Adding it to the thread for future knowledge.

    Thanks for reaching out to the Genesys Cloud Customer Care Team, my name is Michael and I will be assisting you with this case.

    There is a known issue that is resulting in some Architect flow imports failing and the UI error being received is "unable to get data necessary to validate the flow" as you have noted.

    There is a fix already prepared to resolve this issue and I am waiting on confirmation for when the fix will be rolled out in each region.

    I will update the case as soon as I have confirmation. Please do let me know if you have any questions in between.

    Thanks

    ------------------------------
    Richard Watkinson
    British Telecommunications PLC
    ------------------------------

    Original Message


  • 4.  RE: Unable to get data necessary to validate the flow

    Posted 07-19-2022 11:16
    No replies, thread closed.
    Interesting, and worth knowing.

    Out of interest, when / where / what is the error exactly (as in, "won't import at all" or "imports, but with validation errors preventing publishing") my solution only applies if it's "imports but with validation errors".


  • 5.  RE: Unable to get data necessary to validate the flow

    Posted 07-19-2022 12:23
    No replies, thread closed.
    Hey Paul,

    The error happens before you even get to the validation stage.

    Once you have chosen a configuration file in the "Import a flow" pop up then clicked "Import". The error message will appear about 2 seconds later and you will received a pop up saying "Unable to get data necessary to validate the flow" at the top of your screen.



    ------------------------------
    Richard Watkinson
    British Telecommunications PLC
    ------------------------------

    Original Message


  • 6.  RE: Unable to get data necessary to validate the flow

    Posted 07-19-2022 17:02
    Edited by Vaun McCarthy 07-19-2022 18:40
    No replies, thread closed.
    EDIT: This may be fixed now.

    I've actually just started getting this as well after never seeing it happen before.

    ------------------------------
    Vaun McCarthy
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    Original Message


  • 7.  RE: Unable to get data necessary to validate the flow

    Posted 07-20-2022 03:17
    No replies, thread closed.
    Hi,
    I've been getting this error for a few days as well.
    Regards

    ------------------------------
    Yolanda Yolanda
    Navarra Tecnología del Software SL
    ------------------------------

    Original Message


  • 8.  RE: Unable to get data necessary to validate the flow

    Posted 07-20-2022 04:24
    No replies, thread closed.
    We have just had an update from the Genesys Customer care team for this issue, please see below:

    I am waiting on verification from Development on when the fix will be rolled out in eu-west-2 but I expect it will be very soon as this is a Top priority issue.
    I don't believe that there is any workaround as of now but I will check and update you on both ETA and workaround later today (US morning/UK afternoon time).

    ------------------------------
    Richard Watkinson
    British Telecommunications PLC
    ------------------------------

    Original Message


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