Hello,
I'm trying to configure a trigger so that, at the time the customer leave a a message in the voicemail, Genesys send an email to a mailbox with the voicemail transcript.
I have configured the trigger, then I was configuring the Data Actions. I created a new data Action calling /api/v2/conversations/callbacks/${input.ConversationId} API to get the Voicemail ID.
Then I need to get the transcript from this Voicemail ID, so that I was going to use /api/v2/voicemail/messages/${input.VoicemailID}?expand=transcription API in order to that. I realized that Implicit grant is needed. I have configured an Oauth using an Implicit integration, but when I execute the data Action, it shows up an errror:
REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"error":"unauthorized_client","description":"client is not authorized to use the client_credential grant type","error_description":"client is not authorized to use the client_credential grant type"} [9620a6fa-bfc3-4654-ae39-44f8432b9089]
Can I have some help on this task?
Thank you.
Regards
#DataActions------------------------------
Héctor Martín García
Interaction Team Leader
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