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  • 1.  Unable to integrate aws chat translation in web messaging

    Posted 09-09-2025 09:28

    we are in the process of enabling chat translation in our lab and are following Genesys developer center blueprint "Build a messaging translation assistant with the AWS Translate service. we have provided all the required configuration detail

    We can see translate interaction widget but doesn't translating.

    s as per mentioned. Project is running on my local host but it does not translate . 


    #CXasCode

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    Surendra Joshi
    NA
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  • 2.  RE: Unable to integrate aws chat translation in web messaging

    Posted 09-26-2025 20:53

    Hi Surendra,
    I will forward this post to the blueprint's author.



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    Jacob Shaw
    Sr. Software Engineer
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  • 3.  RE: Unable to integrate aws chat translation in web messaging

    Posted 09-28-2025 22:41

    Hi Suredra,

    For the translation to work, the customer side should send the first message in their language (while agent side should also have their preferred language selected in Genesys Cloud). If English language was used in the first message and agent has set English as preferred language, there will be no translation.



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    Catherine Agnes Corpuz
    Senior Developer Evangelist, Team Lead
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