Genesys Cloud - Main

Hello,

For the past two days I have been attempting to change the routing on one of our queues from Bullseye to Preferred.  Every attempt has been unsuccessful.  I have removed all of the agents and tried to delete the queue as well, to no avail.  When I change the routing method to preferred and then save, an error popped up one time stating that Bullseye routing was configured.

I have opened a ticket with Genesys support and was given a link for queue configuration and routing, which frustrates me because I did not ask for assistance for routing but help in removing the Bullseye routing ( I guess I needed to share my annoyance). 

If anyone has run into this issue or has suggestions on how to sucessfully remove Bullseye routing or changing from Bullseye to a different routing type, please share you thoughts or suggestions.

Thank you,
Tina

Did a quick test and am able to change the routing method from Bullseye to Preferred Agent/Standard.

Is this happening to one specific queue? have you tried changing the routing methods for another queue to see if that works. i.e. changing from Standard to Bullseye then back to Standard. 

Are you also saying that it didn't let you delete the queue with error "Bullseye routing configured"?

Hello,

For the past two days I have been attempting to change the routing on one of our queues from Bullseye to Preferred.  Every attempt has been unsuccessful.  I have removed all of the agents and tried to delete the queue as well, to no avail.  When I change the routing method to preferred and then save, an error popped up one time stating that Bullseye routing was configured.

I have opened a ticket with Genesys support and was given a link for queue configuration and routing, which frustrates me because I did not ask for assistance for routing but help in removing the Bullseye routing ( I guess I needed to share my annoyance). 

If anyone has run into this issue or has suggestions on how to sucessfully remove Bullseye routing or changing from Bullseye to a different routing type, please share you thoughts or suggestions.

Thank you,
Tina

Hello,

For the past two days I have been attempting to change the routing on one of our queues from Bullseye to Preferred.  Every attempt has been unsuccessful.  I have removed all of the agents and tried to delete the queue as well, to no avail.  When I change the routing method to preferred and then save, an error popped up one time stating that Bullseye routing was configured.

I have opened a ticket with Genesys support and was given a link for queue configuration and routing, which frustrates me because I did not ask for assistance for routing but help in removing the Bullseye routing ( I guess I needed to share my annoyance). 

If anyone has run into this issue or has suggestions on how to sucessfully remove Bullseye routing or changing from Bullseye to a different routing type, please share you thoughts or suggestions.

Thank you,
Tina

Hi Tina, try this…before switching the routing method, move all the members to ring 1 and then switch the routing.   If at least 1 member is in a ring other than 1, switching the routing method doesn't work.  At least that was my experience.  Good luck

Hello,

For the past two days I have been attempting to change the routing on one of our queues from Bullseye to Preferred.  Every attempt has been unsuccessful.  I have removed all of the agents and tried to delete the queue as well, to no avail.  When I change the routing method to preferred and then save, an error popped up one time stating that Bullseye routing was configured.

I have opened a ticket with Genesys support and was given a link for queue configuration and routing, which frustrates me because I did not ask for assistance for routing but help in removing the Bullseye routing ( I guess I needed to share my annoyance). 

If anyone has run into this issue or has suggestions on how to sucessfully remove Bullseye routing or changing from Bullseye to a different routing type, please share you thoughts or suggestions.

Thank you,
Tina

Hello,

For the past two days I have been attempting to change the routing on one of our queues from Bullseye to Preferred.  Every attempt has been unsuccessful.  I have removed all of the agents and tried to delete the queue as well, to no avail.  When I change the routing method to preferred and then save, an error popped up one time stating that Bullseye routing was configured.

I have opened a ticket with Genesys support and was given a link for queue configuration and routing, which frustrates me because I did not ask for assistance for routing but help in removing the Bullseye routing ( I guess I needed to share my annoyance). 

If anyone has run into this issue or has suggestions on how to sucessfully remove Bullseye routing or changing from Bullseye to a different routing type, please share you thoughts or suggestions.

Thank you,
Tina

Tina, try saving to Standard first, then moving to Preferred and adding your agents.  Let me know if that doesn't work!

Hello,

For the past two days I have been attempting to change the routing on one of our queues from Bullseye to Preferred.  Every attempt has been unsuccessful.  I have removed all of the agents and tried to delete the queue as well, to no avail.  When I change the routing method to preferred and then save, an error popped up one time stating that Bullseye routing was configured.

I have opened a ticket with Genesys support and was given a link for queue configuration and routing, which frustrates me because I did not ask for assistance for routing but help in removing the Bullseye routing ( I guess I needed to share my annoyance). 

If anyone has run into this issue or has suggestions on how to sucessfully remove Bullseye routing or changing from Bullseye to a different routing type, please share you thoughts or suggestions.

Thank you,
Tina