Workforce Engagement Management

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

We also have noticed this on Monday and as of today it is still the case.

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

We encountered this issue, too! Here's a cheat code I was given to enable edits to workplans, as a temporary workaround. 

Double click to open the activity.  Now immediately close the activity. Now hit the enter key twice. Now hit delete - but not the keyboard delete. The one on the Genesys screen.

And when I did that, I was able to remove an activity from the agent's workplan. 

We also have noticed this on Monday and as of today it is still the case.

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

We encountered this issue, too! Here's a cheat code I was given to enable edits to workplans, as a temporary workaround. 

Double click to open the activity.  Now immediately close the activity. Now hit the enter key twice. Now hit delete - but not the keyboard delete. The one on the Genesys screen.

And when I did that, I was able to remove an activity from the agent's workplan. 

We also have noticed this on Monday and as of today it is still the case.

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

We encountered this issue, too! Here's a cheat code I was given to enable edits to workplans, as a temporary workaround. 

Double click to open the activity.  Now immediately close the activity. Now hit the enter key twice. Now hit delete - but not the keyboard delete. The one on the Genesys screen.

And when I did that, I was able to remove an activity from the agent's workplan. 

We also have noticed this on Monday and as of today it is still the case.

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

Thank you for the work around - confirmed it works.

------------------------------
Brad Goff
Senior Workforce Consultant
------------------------------

Original Message:
Sent: 05-08-2025 11:09
From: Joann Smith
Subject: Unable to remove/delete activities from Workplan

We encountered this issue, too! Here's a cheat code I was given to enable edits to workplans, as a temporary workaround. 

Double click to open the activity.  Now immediately close the activity. Now hit the enter key twice. Now hit delete - but not the keyboard delete. The one on the Genesys screen.

And when I did that, I was able to remove an activity from the agent's workplan. 

------------------------------
Joann Smith
Workforce, Data Management

Original Message:
Sent: 05-08-2025 06:01
From: Denis Ridel-Pfeffer
Subject: Unable to remove/delete activities from Workplan

We also have noticed this on Monday and as of today it is still the case.

------------------------------
Denis Ridel-Pfeffer

Original Message:
Sent: 05-07-2025 09:15
From: Paul Wood
Subject: Unable to remove/delete activities from Workplan

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 05-06-2025 20:22
From: Vaun McCarthy
Subject: Unable to remove/delete activities from Workplan

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

------------------------------
Vaun McCarthy

Original Message:
Sent: 05-06-2025 18:06
From: Brad Goff
Subject: Unable to remove/delete activities from Workplan

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

#WFMConfiguration,BestPractices
#Workforce Management
#ScheduleManagement

------------------------------
Brad Goff
Workforce Management Business Analyst
------------------------------

Original Message:
Sent: 5/9/2025 7:10:00 PM
From: Brad Goff
Subject: RE: Unable to remove/delete activities from Workplan

Thank you for the work around - confirmed it works.

------------------------------
Brad Goff
Senior Workforce Consultant

Original Message:
Sent: 05-08-2025 11:09
From: Joann Smith
Subject: Unable to remove/delete activities from Workplan

We encountered this issue, too! Here's a cheat code I was given to enable edits to workplans, as a temporary workaround. 

Double click to open the activity.  Now immediately close the activity. Now hit the enter key twice. Now hit delete - but not the keyboard delete. The one on the Genesys screen.

And when I did that, I was able to remove an activity from the agent's workplan. 

------------------------------
Joann Smith
Workforce, Data Management

Original Message:
Sent: 05-08-2025 06:01
From: Denis Ridel-Pfeffer
Subject: Unable to remove/delete activities from Workplan

We also have noticed this on Monday and as of today it is still the case.

------------------------------
Denis Ridel-Pfeffer

Original Message:
Sent: 05-07-2025 09:15
From: Paul Wood
Subject: Unable to remove/delete activities from Workplan

Hi Brad/ Vaun, 

We are investigating recent Accessibility updates to understand the cause of this issue and are looking to issue a patch fix as soon as possible.
I'll update this post as soon as I know when the fix will be deployed.

Apologies for the inconvenience caused.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 05-06-2025 20:22
From: Vaun McCarthy
Subject: Unable to remove/delete activities from Workplan

Hi Brad, yes we've had this come up this morning too.  One of my colleagues is raising a case to Genesys Support.  I don't see anything obvious in any release notes that would point to a cause for this so it's a bit concerning.

------------------------------
Vaun McCarthy

Original Message:
Sent: 05-06-2025 18:06
From: Brad Goff
Subject: Unable to remove/delete activities from Workplan

Has anyone else been unable to remove/delete an activity from a workplan? When we select the activity and hit delete, it appears to be attempting to delete the entire shift and we get the following error message:

We've been able to remove/delete activities for the past 3 years and have never seen this issue. We've had multiple people try, we have tried on multiple workplans in multiple MUs with the same issue. 

#WFMConfiguration,BestPractices
#Workforce Management
#ScheduleManagement

------------------------------
Brad Goff
Workforce Management Business Analyst
------------------------------