Genesys Cloud - Main

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Creedlyn,

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Alesson

Thanks a lot for your valuable information. 

I tried to upload a new list with all the necessary fields that I need, I received the attached error message that says: "Import Failed: Extra columns limit exceeded. Please see the Event Viewer for more information."

I also attached a screenshot of the event viewer message

Hello Creedlyn,

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Creedlyn, 

Depending on your contact list size you could be hitting one of these limits. 

• Max number of columns allowed is 50 columns
• Within these columns you can have up to 10 phone numbers columns
• Each header is limited to 128 characters
• Each column entry is limited to 512 characters

Cheers, 

Hello Alesson

Thanks a lot for your valuable information. 

I tried to upload a new list with all the necessary fields that I need, I received the attached error message that says: "Import Failed: Extra columns limit exceeded. Please see the Event Viewer for more information."

I also attached a screenshot of the event viewer message

Hello Creedlyn,

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Cameron, 

Below the information of the contact list I'm using

• Below is the csv file that I'm using. The first 4 columns have data uploaded in them with the date, phone number, contact reason and wrap up code. Then the remaining Q1 to Q12 are the columns to capture customer's answers. But I still receive the error message that the upload failed when I tried to upload it. 

Hello Creedlyn, 

Depending on your contact list size you could be hitting one of these limits. 

• Max number of columns allowed is 50 columns
• Within these columns you can have up to 10 phone numbers columns
• Each header is limited to 128 characters
• Each column entry is limited to 512 characters

Cheers, 

Hello Alesson

Thanks a lot for your valuable information. 

I tried to upload a new list with all the necessary fields that I need, I received the attached error message that says: "Import Failed: Extra columns limit exceeded. Please see the Event Viewer for more information."

I also attached a screenshot of the event viewer message

Hello Creedlyn,

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello everyone

I'm still stuck with the script where agent are still cannot capture data from the customers

Can anyone help me please. 

Thanks in advance

Creed

Hello Cameron, 

Below the information of the contact list I'm using

• Below is the csv file that I'm using. The first 4 columns have data uploaded in them with the date, phone number, contact reason and wrap up code. Then the remaining Q1 to Q12 are the columns to capture customer's answers. But I still receive the error message that the upload failed when I tried to upload it. 

Hello Creedlyn, 

Depending on your contact list size you could be hitting one of these limits. 

• Max number of columns allowed is 50 columns
• Within these columns you can have up to 10 phone numbers columns
• Each header is limited to 128 characters
• Each column entry is limited to 512 characters

Cheers, 

Hello Alesson

Thanks a lot for your valuable information. 

I tried to upload a new list with all the necessary fields that I need, I received the attached error message that says: "Import Failed: Extra columns limit exceeded. Please see the Event Viewer for more information."

I also attached a screenshot of the event viewer message

Hello Creedlyn,

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hi Creedlyn,

You need to add at least one row to the list for the upload to be successful. Otherwise, Genesys will fail. Use test data for this inclusion and, after completing the process, simply remove the added row.

Hello everyone

I'm still stuck with the script where agent are still cannot capture data from the customers

Can anyone help me please. 

Thanks in advance

Creed

Hello Cameron, 

Below the information of the contact list I'm using

• Below is the csv file that I'm using. The first 4 columns have data uploaded in them with the date, phone number, contact reason and wrap up code. Then the remaining Q1 to Q12 are the columns to capture customer's answers. But I still receive the error message that the upload failed when I tried to upload it. 

Hello Creedlyn, 

Depending on your contact list size you could be hitting one of these limits. 

• Max number of columns allowed is 50 columns
• Within these columns you can have up to 10 phone numbers columns
• Each header is limited to 128 characters
• Each column entry is limited to 512 characters

Cheers, 

Hello Alesson

Thanks a lot for your valuable information. 

I tried to upload a new list with all the necessary fields that I need, I received the attached error message that says: "Import Failed: Extra columns limit exceeded. Please see the Event Viewer for more information."

I also attached a screenshot of the event viewer message

Hello Creedlyn,

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?