Genesys Cloud - Main

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?

Hello Cameron

Thanks for your reply

The script that I build has 10 questions where agent will capture answers while on the call with the customer

However the contact list that I have has only 5 existing column. So now how we will have those new answers added as additional column in the existing contact list. 

That's where I'm stuck 

Hello Creedlyn, 

If you are using a contact list form you should not manually add an update contact action to a button. Instead use the button "Update Contact Data" that comes from the contact list form. This button is specifically designed to handle contact list updates properly. 

If you are not using the form and need to add the button manually make sure you add the button from the component tooolbox. 

Now as to why the contact list are not updating. For contact list forms, if you are not using the built-in data button this would be the main issue. If you are using custom implementation make sure you are using the correct update action: Outbound.Update Contact action. 

Hope this helps. 

Cheers, 

Hi Team

Hope you are doing well. I'm trying to create an outbound script where agent can type information given by the customers and save them to the contact list. Each time agent click submit, information are not updated in the contact list. 

Can you help me please ?