Genesys Cloud - Main

Hi, on Fridays community email there was a link to a video showing this feature that had been released in Feb. I can't get it to work, can anyone else. When i open the export>Advanced section there is no granularity section. I logged a call with support and they have no idea even that the feature exists.

Here is the video

https://community.genesys.com/viewdocument/improved-interval-granularity-for-a?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi, on Fridays community email there was a link to a video showing this feature that had been released in Feb. I can't get it to work, can anyone else. When i open the export>Advanced section there is no granularity section. I logged a call with support and they have no idea even that the feature exists.

Here is the video

https://community.genesys.com/viewdocument/improved-interval-granularity-for-a?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Genesys REALLY,

The interval granularity only works if you either drill into the user or queue views or if you filter the user / queue and then click view as group. This is not mentioned at all in the demo. Great feature, but very poor demo. I logged a call with support and they could not answer it, so what chance do we have.

Hi, on Fridays community email there was a link to a video showing this feature that had been released in Feb. I can't get it to work, can anyone else. When i open the export>Advanced section there is no granularity section. I logged a call with support and they have no idea even that the feature exists.

Here is the video

https://community.genesys.com/viewdocument/improved-interval-granularity-for-a?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

The data is still listed day by day, but in most cases, you want to look at a period of time not individually by day.    Also, you can only get to the data via a scheduled export.  Are there plans to get to this data more easily?

Genesys REALLY,

The interval granularity only works if you either drill into the user or queue views or if you filter the user / queue and then click view as group. This is not mentioned at all in the demo. Great feature, but very poor demo. I logged a call with support and they could not answer it, so what chance do we have.

Hi, on Fridays community email there was a link to a video showing this feature that had been released in Feb. I can't get it to work, can anyone else. When i open the export>Advanced section there is no granularity section. I logged a call with support and they have no idea even that the feature exists.

Here is the video

https://community.genesys.com/viewdocument/improved-interval-granularity-for-a?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Thanks for the feedback and we will update documentation to provide better explanation of how this feature works. We are also working on making the granularity options available for ad-hoc exports (in addition to the scheduled exports), to make this data export easily accessible.

Thanks,

The data is still listed day by day, but in most cases, you want to look at a period of time not individually by day.    Also, you can only get to the data via a scheduled export.  Are there plans to get to this data more easily?

Genesys REALLY,

The interval granularity only works if you either drill into the user or queue views or if you filter the user / queue and then click view as group. This is not mentioned at all in the demo. Great feature, but very poor demo. I logged a call with support and they could not answer it, so what chance do we have.

Hi, on Fridays community email there was a link to a video showing this feature that had been released in Feb. I can't get it to work, can anyone else. When i open the export>Advanced section there is no granularity section. I logged a call with support and they have no idea even that the feature exists.

Here is the video

https://community.genesys.com/viewdocument/improved-interval-granularity-for-a?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments