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  • 1.  Unable to see interval granularity for a specific time span during performance metrics exports

    Posted 03-13-2023 04:54
    No replies, thread closed.

    Hi, on Fridays community email there was a link to a video showing this feature that had been released in Feb. I can't get it to work, can anyone else. When i open the export>Advanced section there is no granularity section. I logged a call with support and they have no idea even that the feature exists.

    Here is the video

    https://community.genesys.com/viewdocument/improved-interval-granularity-for-a?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments


    #Reporting/Analytics

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    Andrew Lewis
    Health Management Ltd
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  • 2.  RE: Unable to see interval granularity for a specific time span during performance metrics exports

    Posted 03-13-2023 05:18
    No replies, thread closed.

    Hello Andrew, 

    I had the same problem, the only view where I succeeded in getting a daily view for the year to date is Queue Performance > Specific queue. 

    It seems like it's only available in that view for now. 

    I hope this helps.



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    Katarina Bozic, Trainer

    www.startelecom.cloud
    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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  • 3.  RE: Unable to see interval granularity for a specific time span during performance metrics exports

    Posted 03-14-2023 07:09
    No replies, thread closed.

    Genesys REALLY,

    The interval granularity only works if you either drill into the user or queue views or if you filter the user / queue and then click view as group. This is not mentioned at all in the demo. Great feature, but very poor demo. I logged a call with support and they could not answer it, so what chance do we have.



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    Andrew Lewis
    Health Management Ltd
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  • 4.  RE: Unable to see interval granularity for a specific time span during performance metrics exports

    Posted 03-14-2023 08:37
    No replies, thread closed.

    The data is still listed day by day, but in most cases, you want to look at a period of time not individually by day.    Also, you can only get to the data via a scheduled export.  Are there plans to get to this data more easily?



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    Judy Jimenez, Call Center Operations Manager
    CURE Auto Insurance
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    Original Message


  • 5.  RE: Unable to see interval granularity for a specific time span during performance metrics exports

    Posted 03-15-2023 16:05
    No replies, thread closed.

    Thanks for the feedback and we will update documentation to provide better explanation of how this feature works. We are also working on making the granularity options available for ad-hoc exports (in addition to the scheduled exports), to make this data export easily accessible.

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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    Original Message


  • 6.  RE: Unable to see interval granularity for a specific time span during performance metrics exports

    Posted 03-16-2023 04:24
    No replies, thread closed.

    Thank you for the update. The feature itself is great and expanding it to ad-hoc report will be very useful. 



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    Andrew Lewis
    Health Management Ltd
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    Original Message


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