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  • 1.  Unable to send Outbound WhatsApp/Message Template

    Posted 05-24-2024 15:41
    No replies, thread closed.

    Hi All, 

    We've been trying to send Outbound WhatsApp message with the Message Template but it's not working. This template has been approved by Meta and we tried different version of message in two different Spanish versions.

    Please see image below
    https://help.mypurecloud.com/articles/add-a-whatsapp-template-message/.



    #DigitalChannels

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------


  • 2.  RE: Unable to send Outbound WhatsApp/Message Template
    Best Answer

    Posted 07-03-2024 10:49
    No replies, thread closed.

    I found that the template name matters.  If you change that name or try to duplicate for Spanish, you would need to get approval for that new template name. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Unable to send Outbound WhatsApp/Message Template

    Posted 07-04-2024 15:41
    No replies, thread closed.

    Thanks Robert! I work with @Rechelle McConnell, turns out it was the Title, type of Spanish and ID all needed adjusted. Define learning experience! 



    ------------------------------
    Rich Miller
    CHRISTIAN BROADCASTING NETWORKPc Manager of Digital Interactions
    ------------------------------

    Original Message


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