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  • 1.  Unable to view Forecast beyond 6 weeks or Schedule Generate

    Posted 2 days ago

    Hello, we switched from creating monthly forecasts to quarterly and have now noticed in the Forecasts page we are unable to view or modify anything beyond week 6 even though the Forecast is for 3 months. The same when generating schedules using this quarterly forecast, we are unable to select and generate a schedule unless it was within the first 6 weeks of the forecast.
    Meanwhile the Capacity Planning page shows the whole 3 month's of forecast.

    Is this normal or limited by our own configurations?

    Thank you!!


    #Forecasting
    #ScheduleGeneration

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    Sasha Mujanovich
    Analyst
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  • 2.  RE: Unable to view Forecast beyond 6 weeks or Schedule Generate

    Posted 2 days ago

    Howdy Sasha,

    When generating a forecast, only the first 6 weeks can be used for scheduling, that is normal.

    https://help.genesys.cloud/articles/work-with-forecasts/

    "These forecasts are visible in two views. The short-term forecast view shows interval-level data for one week at a time for up to six weeks, depending on the length of the forecast, and can be used to generate schedules. The long-term forecast view shows day- and week-level data for up to one year at a time, and supports viewing up to two years total, depending on the forecast length. This view helps the forecaster see seasonality and trends but cannot be used to generate schedules. "

    "Schedules can only be generated based on the short-term component of a forecast, which has a maximum of six weeks. Scheduling for more than six weeks in the future requires multiple forecasts."



    ------------------------------
    Brahdilleone Dermody
    na
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    Original Message


  • 3.  RE: Unable to view Forecast beyond 6 weeks or Schedule Generate

    Posted 2 days ago

    Understood, thank you very much for the quick response.



    ------------------------------
    Sasha Mujanovich
    Analyst
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    Original Message


  • 4.  RE: Unable to view Forecast beyond 6 weeks or Schedule Generate

    Posted 16 hours ago

    Hi Sasha,

    Adding to what Brahdilleone mentioned, something else worth checking is how your planning and scheduling strategy aligns with Genesys' short-term vs long-term forecast split.

    Even though the 6-week limitation is expected for schedule generation, many teams run into this when switching from monthly to quarterly forecasts because:

    • A single long forecast doesn't automatically translate into continuous schedulable coverage
    • The platform essentially expects a rolling forecast + rolling scheduling approach

    👉 What we've seen work well in similar scenarios is:

    • Keep your quarterly forecast for trend/seasonality visibility (long-term view)
    • But complement it with overlapping short-term forecasts (every 4–6 weeks) specifically intended for scheduling
    • Optionally, align this with a recurring schedule generation cadence (weekly or biweekly)

    Also, depending on your configuration, verify:

    • If your Business Unit settings or WFM permissions are restricting forecast interaction ranges
    • Whether you're using any automation (APIs / scripts) that might still assume a monthly cycle and could be affecting usability

    💡 In short:
    What you're seeing is technically expected, but the operating model often needs to change when moving to quarterly forecasts-otherwise it feels like a limitation.



    ------------------------------
    Cesar Padilla
    INDRA COLOMBIA
    ------------------------------

    Original Message


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