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  • 1.  Unanswered calls

    Posted 08-10-2018 11:35
    No replies, thread closed.

    When an agent makes a call and the call isn't answered by the customer should those calls appear on the "Agent Metric Export Report"

    If not what report should these calls appear on .






    ------------------------------
    Roisin Floyd
    Wren Data Ltd.
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  • 2.  RE: Unanswered calls

    Posted 08-12-2018 03:40
    No replies, thread closed.
    Hello Roisin,

    You Can Find This Data in "Interaction Details Report " under the category "Call Reports" 

    Regards 

    ------------------------------
    Mahmoud Kamal
    IST Integration Services And Technologies Co.
    ------------------------------

    Original Message


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