Genesys Cloud - Main

When running the performance for our teams, we found one team member that showed more than 2 call outs under duration. How do you see what the "+1 more" is on the bottom of the list?  See picture attached

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Steven Casper
W.W. Grainger, Inc.
steven.casper@grainger.com
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Hello Steven, 

I have moved your thread from the welcome community to the main community. Genesys Cloud - Main is where all technical discussions are had. 

You can try the "Pick columns" its the plus sign. When the add/remove column pane appears look for the drop-down icon next to the primary status, click to expand it, select the additional status items you want to view then click save. 

This should remove the +1 more indicator. 

Hope this helps!

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Cameron
Online Community Manager/Moderator
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Hi Steven,

You could also add the columns Duration 2 and Duration 3, they would show any additional interactions being worked on.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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