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  • 1.  Uncovering the "+1 more" details in agent performance duration

    Posted 07-16-2025 12:22
      |   view attached
    No replies, thread closed.

    When running the performance for our teams, we found one team member that showed more than 2 call outs under duration. How do you see what the "+1 more" is on the bottom of the list?  See picture attached



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    Steven Casper
    W.W. Grainger, Inc.
    steven.casper@grainger.com
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  • 2.  RE: Uncovering the "+1 more" details in agent performance duration

    Posted 07-16-2025 14:36
    No replies, thread closed.

    Hello Steven, 

    I have moved your thread from the welcome community to the main community. Genesys Cloud - Main is where all technical discussions are had. 

    You can try the "Pick columns" its the plus sign. When the add/remove column pane appears look for the drop-down icon next to the primary status, click to expand it, select the additional status items you want to view then click save. 

    This should remove the +1 more indicator. 

    Hope this helps!



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Uncovering the "+1 more" details in agent performance duration
    Best Answer

    Posted 07-17-2025 05:12
    No replies, thread closed.

    Hi Steven,

    You could also add the columns Duration 2 and Duration 3, they would show any additional interactions being worked on.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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