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Under Directory/Groups all the phone numbers and the ability to call a GROUP are missing...

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  • 1.  Under Directory/Groups all the phone numbers and the ability to call a GROUP are missing...

    Posted 03-02-2017 14:47
    No replies, thread closed.

    ...they were there this morning (i'm sure of it)... see image. no option for phone...



  • 2.  RE: Under Directory/Groups all the phone numbers and the ability to call a GROUP are missing...

    Posted 03-03-2017 15:53
    No replies, thread closed.

    Hi Laurie,

     

    This is a discrepancy in the UI. You are able to see the phone icon in the "All" results tab but not in the "Group" results. This is something that will be fixed in a future release. In the meantime, you can click the group you want to call to navigate to their profile and dial the number on the profile.