Ready to deliver a seamless experience between Genesys Cloud and ServiceNow? Our new course, Set up the Integration for ServiceNow in Genesys Cloud, provides developers and technical system administrators with the knowledge and skills needed to configure, deploy, and support the Unified Experience integration.
This self-paced course explores the integration architecture and walks you through the key configuration steps required in both ServiceNow and Genesys Cloud. You'll learn how to install and activate the integration, map user states and queues, configure voice and chat interactions, customize the agent workspace, and apply best practices for ongoing support and troubleshooting.
Whether you're implementing Unified Experience for the first time or expanding an existing deployment, this course helps you build a solid foundation for a successful integration.
Available exclusively to Education subscribers.
Start today and create a more connected experience for agents and customers!
#Integrations #ServiceNow #GenesysCloud #Training
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Maria Davidson
Product Manager | Education
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