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  • 1.  Unlock the Power of Unified Experience with Our New Genesys Cloud and ServiceNow Integration eLearning!

    Posted 17 days ago
    Edited by Maria Davidson 17 days ago

    Ready to deliver a seamless experience between Genesys Cloud and ServiceNow? Our new course, Set up the Integration for ServiceNow in Genesys Cloud, provides developers and technical system administrators with the knowledge and skills needed to configure, deploy, and support the Unified Experience integration.

    This self-paced course explores the integration architecture and walks you through the key configuration steps required in both ServiceNow and Genesys Cloud. You'll learn how to install and activate the integration, map user states and queues, configure voice and chat interactions, customize the agent workspace, and apply best practices for ongoing support and troubleshooting.

    Whether you're implementing Unified Experience for the first time or expanding an existing deployment, this course helps you build a solid foundation for a successful integration.

    Available exclusively to Education subscribers.

    Start today and create a more connected experience for agents and customers!

    #Integrations #ServiceNow #GenesysCloud #Training

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    Maria Davidson
    Product Manager | Education
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  • 2.  RE: Unlock the Power of Unified Experience with Our New Genesys Cloud and ServiceNow Integration eLearning!

    Posted 17 days ago

    Hello, @Maria Davidson.

    Thank you for sharing! I'm already enrolled.

    We have some customers using this service now, and I'm really interested in learning more about it.



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    Arthur Pereira Reinoldes
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  • 3.  RE: Unlock the Power of Unified Experience with Our New Genesys Cloud and ServiceNow Integration eLearning!

    Posted 14 days ago
    Edited by Maria Davidson 14 days ago

    I hope you enjoy the course! When you're finished, I'd also recommend the Unified Experience from Genesys and ServiceNow - FAQ: Multiple Active Integrations quick learning. In just 3 minutes, it answers one of the most common questions we receive from customers and partners about the integration.

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    Maria Davidson
    Product Manager | Education
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    Original Message


  • 4.  RE: Unlock the Power of Unified Experience with Our New Genesys Cloud and ServiceNow Integration eLearning!

    Posted 14 days ago
    Hi @Maria Davidson, the training and the FAQ are great!
     
    In our case, we use a Genesys Cloud organization connected to two ServiceNow environments: one for UAT/Staging and another for Production.


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    Elisson Fernandes
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    Original Message


  • 5.  RE: Unlock the Power of Unified Experience with Our New Genesys Cloud and ServiceNow Integration eLearning!

    Posted 14 days ago

    Just what I need - thanks for sharing @Maria Davidson



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    Rikke Knudsen
    Principal CX Advisory Consultant
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