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  • 1.  UnPublishing a flow

    Posted 04-26-2023 21:46
    No replies, thread closed.

    I am having trouble unpublishing a flow. Please see attached error. Do I need to unpublish even common module first before actually unpublishing a flow?


    #Routing(ACD/IVR)

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    Bharat Rudrakshala
    ESRI
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  • 2.  RE: UnPublishing a flow

    Posted 04-27-2023 09:17
    No replies, thread closed.

    You need to go update whatever IVR configurations that are currently using this flow to no use it (either delete the IVRs or point them at a different flow) first.  

    https://help.mypurecloud.com/articles/about-call-routing/



    ------------------------------
    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: UnPublishing a flow

    Posted 04-30-2023 02:27
    No replies, thread closed.

    Thank you , I was able to test this out.



    ------------------------------
    Bharat Rudrakshala
    ESRI
    ------------------------------

    Original Message


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