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'Unscheduled' adherence status

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  • 1.  'Unscheduled' adherence status

    Posted 09-01-2020 13:11
    No replies, thread closed.
    Hello, 
    If an agent is only scheduled to be 'on-queue' for eight hours; the remaining time is labeled as 'unscheduled'. 
    1) Does this mess with the adherence reporting over all? 
    2) Am I supposed to being scheduling a 'time off' activity for the remaining hours? 

    thank you!
    #QualityManagement
    #Unsure/Other

    ------------------------------
    Chrissy Vining
    Uplift Inc
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