Workforce Engagement Management

Does anyone know up to when can time offs be filed after the fact or if that can be configured somewhere? 

i.e. Agent shift is 8:00 PM- 5:00 AM, should have filed a time off from 8:00 PM-10:00 PM, however, wasn't able to and still took the time off. Until when can he or she request this in GCX? NOTE: Time off we are referring is not vacation, it is for Work from home issue. 

#Configuration

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Michael Lee
Six Continents Hotels, Inc.
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Take a look at the Time-Off Request 'Submission Range Constraint', in the Management Unit configuration.  You can use the minimum to determine earliest allowable date of a request, from up to 30 days in the past to 30 days in the future.  You can use the maximum to determine the latest allowable date of a request from 0 (today) to 365 days in the future. 

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Eric Hagaman
Product Management Director
Genesys - Employees
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