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  • 1.  Upcoming Addition of Digital Focused Views to Performance Workspace

    Posted 06-27-2024 14:26
    No replies, thread closed.

    Hello Genesys Community,

    We are happy to announce the addition of four new performance views that were designed with the digital contact center supervisor in mind.  For more details, please see the announcement in our resource center.  We expect a Q3 2024 delivery.

    Introducing new digital-focused views in Genesys Cloud - Genesys Cloud Resource Center

    Thank you!

    Greg


    #Reporting/Analytics

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    Greg Cole
    Genesys - Employees
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  • 2.  RE: Upcoming Addition of Digital Focused Views to Performance Workspace

    Posted 07-06-2024 01:10
    No replies, thread closed.

    While I see the advantage of these reports, it is a shame that they could not be part of the existing performance reports with some filter or columns.  If we extend this a year or so, how many tabs are we going to have at the top of Agent and Queue views?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Upcoming Addition of Digital Focused Views to Performance Workspace
    Best Answer

    Posted 07-29-2024 13:56
    No replies, thread closed.

    Hi Robert,

    We are currently working on a redesign of the UI framework for analytics.  We expect that the UX of working with analytics will improve a great deal once the new framework is available.  (No ETA yet.)  With the new digital views, we were trying to make it easier for our digital-focused customers to find and use views that are important to them.  I do understand your concern, though.  At this time, we don't have plans to add more sub-views (related views) to existing views.

    Thanks,

    Greg



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    Greg Cole
    Genesys - Employees
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    Original Message


  • 4.  RE: Upcoming Addition of Digital Focused Views to Performance Workspace

    Posted 07-09-2024 10:30
    No replies, thread closed.

    Hello! Good to hear about the upcoming release. I have two questions: is there a list of digital oriented metrics that will become available with this release and is it considered to extend the limit of number of export subscriptions since this is going to be a new view?



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    Ekaterina Kononova
    Product Specialist | Data, Analytics & Quality Management
    Sweden
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    Original Message


  • 5.  RE: Upcoming Addition of Digital Focused Views to Performance Workspace

    Posted 07-29-2024 13:59
    No replies, thread closed.

    Hi Ekaterina,

    We have not added any new metrics with the release of these digital views.  You can consider them as pre-configured views (column and filter selection) that are pertinent to digital contact centers.  Likewise, we have not made any updates to existing subscription limitations.

    Thanks,

    Greg



    ------------------------------
    Greg Cole
    Genesys - Employees
    ------------------------------

    Original Message


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