Genesys Cloud - Main

Atsushi,

Is this plugging the black hole when emails are transferred to people not at their desk or that decline the email - where it just disappears for no reason?  If so, great news and thank you!!!!

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

We'd like to update you all that we were planning on releasing this feature late October 2023. However, we found out there is an issue with one specific scenario, which we're actively fixing. The scenario is with third party web chat with API version 1.0. We will keep you posted when we are to release this Improved Digital agent-to-agent Transfer. 

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

Good news. We now have a fix for Third party Web Chat using version 1.0 API issues and conducting the final QA.

Since this improved digital agent-to-agent transfer change the transfer behavior, we decide to release the feature after U.S. Thanksgiving to minimize potential surprises to our agents. As such, we're now targeting to launch this feature in mid-December 2023.

If you are keen on using this feature before mid-December, you can consider participating in the Beta from the registration link.

We'd like to update you all that we were planning on releasing this feature late October 2023. However, we found out there is an issue with one specific scenario, which we're actively fixing. The scenario is with third party web chat with API version 1.0. We will keep you posted when we are to release this Improved Digital agent-to-agent Transfer. 

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

Hello, is the release still on track for this month? What is the targeted release date?

Good news. We now have a fix for Third party Web Chat using version 1.0 API issues and conducting the final QA.

Since this improved digital agent-to-agent transfer change the transfer behavior, we decide to release the feature after U.S. Thanksgiving to minimize potential surprises to our agents. As such, we're now targeting to launch this feature in mid-December 2023.

If you are keen on using this feature before mid-December, you can consider participating in the Beta from the registration link.

We'd like to update you all that we were planning on releasing this feature late October 2023. However, we found out there is an issue with one specific scenario, which we're actively fixing. The scenario is with third party web chat with API version 1.0. We will keep you posted when we are to release this Improved Digital agent-to-agent Transfer. 

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature.