Genesys Cloud - Main

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels:
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

Atsushi,

Is this plugging the black hole when emails are transferred to people not at their desk or that decline the email - where it just disappears for no reason?  If so, great news and thank you!!!!

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels:
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

We'd like to update you all that we were planning on releasing this feature late October 2023. However, we found out there is an issue with one specific scenario, which we're actively fixing. The scenario is with third party web chat with API version 1.0. We will keep you posted when we are to release this Improved Digital agent-to-agent Transfer. 

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

Good news. We now have a fix for Third party Web Chat using version 1.0 API issues and conducting the final QA.

Since this improved digital agent-to-agent transfer change the transfer behavior, we decide to release the feature after U.S. Thanksgiving to minimize potential surprises to our agents. As such, we're now targeting to launch this feature in mid-December 2023.

If you are keen on using this feature before mid-December, you can consider participating in the Beta from the registration link.

We'd like to update you all that we were planning on releasing this feature late October 2023. However, we found out there is an issue with one specific scenario, which we're actively fixing. The scenario is with third party web chat with API version 1.0. We will keep you posted when we are to release this Improved Digital agent-to-agent Transfer. 

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.

Hello, is the release still on track for this month? What is the targeted release date?

Good news. We now have a fix for Third party Web Chat using version 1.0 API issues and conducting the final QA.

Since this improved digital agent-to-agent transfer change the transfer behavior, we decide to release the feature after U.S. Thanksgiving to minimize potential surprises to our agents. As such, we're now targeting to launch this feature in mid-December 2023.

If you are keen on using this feature before mid-December, you can consider participating in the Beta from the registration link.

We'd like to update you all that we were planning on releasing this feature late October 2023. However, we found out there is an issue with one specific scenario, which we're actively fixing. The scenario is with third party web chat with API version 1.0. We will keep you posted when we are to release this Improved Digital agent-to-agent Transfer. 

We are now targeting to release this new digital agent-to-agent transfer feature in October 2023.
As a reminder, both Genesys Cloud and Embedded client will adapt this new digital transfer feature. 

Genesys Community post: Agent UI Update - Improved Digital Transfer Experience for more information.

You can still join this Beta if you're interested in experiencing this feature. 

We're excited to announce and give you a preview of an Improved Digital Transfer experience for the Genesys Cloud Agent and embedded client UI.

Digital channels: 
Email, SMS, Web Messaging, 3rd Party Messaging and Open messaging

The Benefits of this feature:
•    Agents will have more visibility to when transfers are accepted
•    Agents will have the ability to cancel and change the transfer target

This feature is an enhancement to the Agent UI leveraging the New Target Selection UI transfer experience which is releasing separately - community post

We currently target to launch this feature in June 2023.

See here for more details.