Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Will there be a Beta for this so we can place feedback? 

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Glen,
Thank you for being interested. Yes we plan to have a beta. Currently aiming for the end of July. We can add you to our list if you would like to participate.

Will there be a Beta for this so we can place feedback? 

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Yes that would be great, thanks

------------------------------
Glen Tylee
Fonterra

Original Message:
Sent: 05-17-2023 04:58
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component

Hi Glen,
Thank you for being interested. Yes we plan to have a beta. Currently aiming for the end of July. We can add you to our list if you would like to participate.

------------------------------
Mate Janos Foldi
Genesys - Employees

Original Message:
Sent: 05-16-2023 21:12
From: Glen Tylee
Subject: Upcoming Agent UI Changes - New email component

Will there be a Beta for this so we can place feedback? 

------------------------------
Glen Tylee
Fonterra

Original Message:
Sent: 05-15-2023 05:55
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Mate,

This is great news, if there is a chance to test it before going into production, i would also like to put my company ok?

I'll take the opportunity and leave a question, do you have a list of future entries of new functions for email? customers are questioning what features will be available for email.

Thanks
Regards,

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Rita - 
I'm happy to provide you with a roadmap review for Email. Can you start by contacting your Genesys representative to get the process started?

Thanks!
Jody

Hi Mate,

This is great news, if there is a chance to test it before going into production, i would also like to put my company ok?

I'll take the opportunity and leave a question, do you have a list of future entries of new functions for email? customers are questioning what features will be available for email.

Thanks
Regards,

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Rita - 
I'm happy to provide you with a roadmap review for Email. Can you start by contacting your Genesys representative to get the process started?

Thanks!
Jody

Hi Mate,

This is great news, if there is a chance to test it before going into production, i would also like to put my company ok?

I'll take the opportunity and leave a question, do you have a list of future entries of new functions for email? customers are questioning what features will be available for email.

Thanks
Regards,

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

We would like to participate as well. 

Hi Rita - 
I'm happy to provide you with a roadmap review for Email. Can you start by contacting your Genesys representative to get the process started?

Thanks!
Jody

Hi Mate,

This is great news, if there is a chance to test it before going into production, i would also like to put my company ok?

I'll take the opportunity and leave a question, do you have a list of future entries of new functions for email? customers are questioning what features will be available for email.

Thanks
Regards,

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Thank you Max for your interest. I added you to our list.

We would like to participate as well. 

Hi Rita - 
I'm happy to provide you with a roadmap review for Email. Can you start by contacting your Genesys representative to get the process started?

Thanks!
Jody

Hi Mate,

This is great news, if there is a chance to test it before going into production, i would also like to put my company ok?

I'll take the opportunity and leave a question, do you have a list of future entries of new functions for email? customers are questioning what features will be available for email.

Thanks
Regards,

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi , we also would like to participate in the Beta to be able to prepare our customers 

Greeting John

------------------------------
john van de Ven

Original Message:
Sent: 05-19-2023 04:45
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component

Thank you Max for your interest. I added you to our list.

------------------------------
Mate Janos Foldi
Genesys - Employees

Original Message:
Sent: 05-18-2023 14:17
From: Max Gill
Subject: Upcoming Agent UI Changes - New email component

We would like to participate as well. 

------------------------------
Maksim Gill
Eccentex (Advanced Case and Email Management Platform for Genesys)
https://www.eccentex.com/genesys

Original Message:
Sent: 05-17-2023 17:25
From: Jody Nabuurs
Subject: Upcoming Agent UI Changes - New email component

Hi Rita - 
I'm happy to provide you with a roadmap review for Email. Can you start by contacting your Genesys representative to get the process started?

Thanks!
Jody

------------------------------
Jody Nabuurs
Genesys - Employees

Original Message:
Sent: 05-17-2023 17:06
From: Rita Henllembart
Subject: Upcoming Agent UI Changes - New email component

Hi Mate,

This is great news, if there is a chance to test it before going into production, i would also like to put my company ok?

I'll take the opportunity and leave a question, do you have a list of future entries of new functions for email? customers are questioning what features will be available for email.

Thanks
Regards,

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rita Henllembart, COPC®
Customer Success Manager (CSM) / Consulting Solutions Specialist
Coddera Software Ltda

Original Message:
Sent: 05-15-2023 05:55
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

We have received this update today and we've come across a major formatting bug.   We have canned response that contain borderless tables and the new UI is now displaying those tables in the response.  This also happens with inbound emails that contain borderless tables.  I've raised a ticket for this but has anyone else seen this as well?  

Thanks

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Seen this with canned responses. 
Existing responses with borderless tables display in the UI with borders and column widths are inconsistent, email delivery to the customer displays with borders but the column widths seem fine.
New created response with borderless table, displays in agent UI with borders and email delivery to customer displays table with borders.
Tested inbound email with borderless table, no issues.

We have received this update today and we've come across a major formatting bug.   We have canned response that contain borderless tables and the new UI is now displaying those tables in the response.  This also happens with inbound emails that contain borderless tables.  I've raised a ticket for this but has anyone else seen this as well?  

Thanks

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Carlos, Charlotte,

We are prioritizing this issue and investigating how to solve it. We will keep you posted here and through care.

Seen this with canned responses. 
Existing responses with borderless tables display in the UI with borders and column widths are inconsistent, email delivery to the customer displays with borders but the column widths seem fine.
New created response with borderless table, displays in agent UI with borders and email delivery to customer displays table with borders.
Tested inbound email with borderless table, no issues.

We have received this update today and we've come across a major formatting bug.   We have canned response that contain borderless tables and the new UI is now displaying those tables in the response.  This also happens with inbound emails that contain borderless tables.  I've raised a ticket for this but has anyone else seen this as well?  

Thanks

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Mate, is there any update on the issue experienced with the borders displayed for tables in canned responses.

Hi Carlos, Charlotte,

We are prioritizing this issue and investigating how to solve it. We will keep you posted here and through care.

Seen this with canned responses. 
Existing responses with borderless tables display in the UI with borders and column widths are inconsistent, email delivery to the customer displays with borders but the column widths seem fine.
New created response with borderless table, displays in agent UI with borders and email delivery to customer displays table with borders.
Tested inbound email with borderless table, no issues.

We have received this update today and we've come across a major formatting bug.   We have canned response that contain borderless tables and the new UI is now displaying those tables in the response.  This also happens with inbound emails that contain borderless tables.  I've raised a ticket for this but has anyone else seen this as well?  

Thanks

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Charlotte,

A fix, solving this issue went out on the 5th of April (last Friday). Can you please check out again if your canned responses are rendering properly or the issue still exists?

Thank you,
Máté

Hi Mate, is there any update on the issue experienced with the borders displayed for tables in canned responses.

Hi Carlos, Charlotte,

We are prioritizing this issue and investigating how to solve it. We will keep you posted here and through care.

Seen this with canned responses. 
Existing responses with borderless tables display in the UI with borders and column widths are inconsistent, email delivery to the customer displays with borders but the column widths seem fine.
New created response with borderless table, displays in agent UI with borders and email delivery to customer displays table with borders.
Tested inbound email with borderless table, no issues.

We have received this update today and we've come across a major formatting bug.   We have canned response that contain borderless tables and the new UI is now displaying those tables in the response.  This also happens with inbound emails that contain borderless tables.  I've raised a ticket for this but has anyone else seen this as well?  

Thanks

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

------------------------------
Timo Välimäki
DXC Technology Finland Oy

Original Message:
Sent: 03-12-2024 05:55
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

------------------------------
Máté Földi
Genesys PM

Original Message:
Sent: 05-15-2023 05:55
From: Mate Janos Foldi
Subject: Upcoming Agent UI Changes - New email component

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes? 

Thanks

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

HI Carlos,
Can you please share the case numbers?

Thank you,

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes? 

Thanks

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Here you go. 

0003475809

0003471352  

HI Carlos,
Can you please share the case numbers?

Thank you,

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes? 

Thanks

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes? 

Thanks

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

We too have had multiple issues with this UI upgrade including these problems and some others. 1 or 2 have finally been corrected but we still have open tickets that we have now escalated higher through our Genesys sales rep. These formatting issues are not only affecting our agents but our outside customers.

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes? 

Thanks

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------

Hi John,
Can you please share your case numbers if they exist?

Thank you in advance,

We too have had multiple issues with this UI upgrade including these problems and some others. 1 or 2 have finally been corrected but we still have open tickets that we have now escalated higher through our Genesys sales rep. These formatting issues are not only affecting our agents but our outside customers.

Hi Mate - We still have some open issues related to this change (specifically, the inability to copy and paste from Google sheets/excel and also an issue with font sizes not displaying properly) . I have cases open for these but haven't received any updates. Do you know if there's a timeline for these fixes? 

Thanks

Hi Timo,

The exact time will be 2AM Wednesday on the 24th and it will be in one go for the whole region.

More details about the change under this article: 

https://rise.articulate.com/share/vgRFoYM_nH-TG43K4zvxedzYjXDqt71N

Hi,

It seems that this will deployed to the remaining regions next week (https://help.mypurecloud.com/release-notes-home/features-coming-soon/)? 

As deployment schedule is now a sliding window across the week, would it be possible to have the exact date for this one getting deployed to EMEA Frankfurt region, please? Or is this information to be released next week?

Hi Community,
This change will go live this month.

Release announcement:

https://rcstaging.wpengine.com/new-email-app-ui/

Documentation (sign in to see the pdf):

https://community.genesys.com/viewdocument/upcoming-agent-ui-changes-new-ema?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

Hi Community,

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

Please see here a more extensive documentation about the change.

BETA REGISTRATION IS OPEN UNDER THIS LINK.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Mate Janos Foldi
Genesys - Employees
------------------------------