Hi @Ricky Phung,
Just some questions about the functionality of the new target selection:
a) Unable to see/scroll all results in All tab/view
On the initial 'All' view/tab, when there are more than 10 results, we are unable to scroll down to see all of the result (it stops at the 10th result and won't scroll any further down as per below picture). Is this expected? Going to the specific view/tab (e.g. 'External Contacts') does work and continues showing/updating the results to view all.
b) Inconsistent search result order when using same term/phrase
On some searches, the results will return in a different order of results even when using the same term/phrase - would have expected the order to remain consistent.
c) Paginated results are only in alphabetical order in groups of 10
When there are more than 10 results for a search phrase and scrolling through in the other view/tabs (Users, Queues or External Contacts), it seems results are sorted in alphabetical order in groups of 10 and not overall on all results.
For example, the first 10 results seem be sorted alphabetically (starting at Ad.. and go to Wo..), then the next group of 10 results are sorted in their own grouping (starting at Ac.. and going to Tr), then the next group of 10 again (starting at Fe.. to Zo...), and so on.
Not being able to see the list of results in somewhat of a consistent order (i.e. by Last Name) across the entire list makes finding a result super difficult now.
d) Icons are different from the documentation
Not a big deal - but the icons are different that what was in the documentation - so our screen shots/training preparing staff for the upcoming change is now wrong for the 'Queues' and 'External Contacts'
Document:
Actual:
Just wondering if anyone else is experiencing these results?
Cheers,
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Jeff
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