Genesys Cloud - Main

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs will be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures

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Anik Dey
Genesys - Employees
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Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs will be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Good Morning,

Can you advise if Dec 2023 is still the expected date for this feature to be live?

Kind regards,

Craig

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs will be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Anik Dey
Genesys - Employees
------------------------------