Genesys Cloud - Main

Hello, 

Looking at next week's release notes I see there will be a permission change to users ability to change another users status in June. This claims to impact the API usage, but I am looking for extra verification to be sure. Currently our supervisors will occasionally change user statuses/log users out in the platform, but not via API. Will they also be impacted by this change or will their current permission set be acceptable? Also, when will the new permission become available so we can make this adjustment before it is forgotten and causes issues? 

The relevant announcement:

#API/Integrations
#PlatformAdministration
#QualityManagement
#SystemAdministration

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Aaron Buckley
Workforce Analyst
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Hello Aaron,

I was looking for some more info internally and it looks like we will have some more info on this Deprecation released in the next few days.

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Jason Kleitz
Online Community Manager/Moderator
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Hello Aaron,

   This is not so much a deprecation, but an announcement that Genesys Cloud will begin enforcing the "Presence > Userpresence > Edit" permission in all regions for supervisors who need to change another GC user's presence.  So, I would just grant the appropriate folks in your GC org this permission and you will be in good shape when this change goes live.

Details can be found here.

Regards,

Jason Wolfgang

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Jason Wolfgang
Product Management Senior Manager
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Original Message:
Sent: 04-18-2025 11:19
From: Jason Kleitz
Subject: Upcoming presence:userPresence Deprecation

Hello Aaron,

I was looking for some more info internally and it looks like we will have some more info on this Deprecation released in the next few days.

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Jason Kleitz
Online Community Manager/Moderator
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