Workforce Engagement Management

HI Herrick Mai
Thank you for this information, it is helpful so that we can update our agents in advance.  Once you have the date we will see this on the upcoming releases?  Please confirm, It will impact all forms regardless if you are using the dispute functionality.

As always, thank you

Good Morning Herrick-

These changes are excellent! I think this will help ease some confusion as to what the button truly means. Of course, I will still want to see the 'dispute' button renamed to something softer such as 'request revision' or 'request review' as the developers move along with this. 

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Anna,

Development is still actively working on this fix, which is currently going through the QA process.

I will update when we have a better idea of ETA on release to production.

Thank you for your patience.

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi Herrick, 

Good afternoon. Is there an update on this? We had opened a case but it seems they are not aware of this issue. Is there anything I can reference? 

@Cressida Gioiella, have you had any updates?

Hi Anna,

Development is still actively working on this fix, which is currently going through the QA process.

I will update when we have a better idea of ETA on release to production.

Thank you for your patience.

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

.Good Morning @Anna Jhane Mulinyawe,

A fix was implemented and rolled out.  We noticed the update on Friday, 12/1.  

Hi Herrick, 

Good afternoon. Is there an update on this? We had opened a case but it seems they are not aware of this issue. Is there anything I can reference? 

@Cressida Gioiella, have you had any updates?

Hi Anna,

Development is still actively working on this fix, which is currently going through the QA process.

I will update when we have a better idea of ETA on release to production.

Thank you for your patience.

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?