We're excited to announce that we will rename Routing > Scheduling to Routing > Operating Schedules. This will help avoid confusion between Routing>Schedules and Workforce Management > Schedules. This change will be applied to the Admin Menu and breadcrumbs. This is just a naming change, with no change in behaviours or configurations. We will also be updating documentation and resource center pages to reflect this new change.
Before:
After:
This new change is expected to go into effect in November/December.
Feel free to ask any questions in this thread.
Thank You,
#ArchitectureandDesign#PlatformAdministration#Roadmap/NewFeatures#Routing(ACD/IVR)#SystemAdministration#Telephony------------------------------
Daniel Chapdelaine,
Product Manager, WFM Forecasting
Genesys - Employees
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