We're excited to announce an upcoming update to the en-IN transcription model. This update introduces an improved model, delivering a step forward in accuracy and consistency for voice interactions.
There's no extra cost involved, and no configuration required. The model will be rolled out automatically over the next few days.
Customers using Genesys native transcription for this dialect will automatically benefit from the upgrade.
What you can expect:
✅ Improved accuracy and reduced Word Error Rate
✅ Greater consistency powering downstream analytics like Sentiment Analysis, Topic Spotting, Empathy Analysis, AI Insights and Automated Scoring.
High-quality transcription is the foundation of Speech and Text Analytics and AI based insights. By strengthening that foundation, we're enabling more precise insights and automations.
We're excited for you to experience the impact - and would love to hear your feedback!
#WEM-Quality,WFM,Gamification,etc------------------------------
Liore Finkelstein
Product Manager
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