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  • 1.  Update a field in outbound campaign

    Posted 06-08-2023 02:59
    No replies, thread closed.

    Hello. 

    We are using outbound campagn in preview mode.
    As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
    I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
    - define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
    - update the contact
    (see configuration in attached file)
    Then I start the campaign and call the contacts.
    But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
    All the others are blank.
    I don't see how to do to update this field systematically.
    Can anyone help me please?

    Thank you. 

    #Outbound #OutboundCampaignLists #ContactField 


    #Outbound

    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------


  • 2.  RE: Update a field in outbound campaign

    Posted 06-09-2023 14:25
    No replies, thread closed.

    @Catherine DUPIRE I am not seeing the attachment



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Update a field in outbound campaign

    Posted 06-10-2023 02:25
      |   view attached
    No replies, thread closed.

    @George Ganahl sorry, here it is



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Attachment(s)

    docx
    update variable outbound.docx   123 KB 1 version
    Original Message


  • 4.  RE: Update a field in outbound campaign

    Posted 06-12-2023 02:30
    No replies, thread closed.

    Hi Catherine,

    are you using "Outbound.Update Contact" every time you want to update your fields in the outbound list? It's a regular script-Action you can perform.

    Best regards
    Christoph



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------



  • 5.  RE: Update a field in outbound campaign

    Posted 06-12-2023 10:19
    No replies, thread closed.

    @Catherine DUPIRE I see that you have Chargement set to run when the initial page loads. What Christoph asks is key - what Script action does Chargement run?



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Update a field in outbound campaign

    Posted 08-11-2023 02:53
    No replies, thread closed.

    @Christoph Domaschke @George Ganahl sorry, I had not seen your messages. 

    I am using "outbound.update contact"

    I found the solution: I just add a delay (2 or 3 seconds) before updatingt it, and it's ok ! 

    Thanks for your help

    Catherine 



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


  • 7.  RE: Update a field in outbound campaign

    Posted 08-11-2023 04:05
    No replies, thread closed.

    Thanks for your reply. That's interesting. I experienced some troubles with scripts too, that I could solve with delays after pageload. Had not thought that it could be the case here.



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


  • 8.  RE: Update a field in outbound campaign

    Posted 08-14-2023 09:02
    No replies, thread closed.

    Hi Catherine,

    The delay will work, most of the time, but the better option if you are working with contact data on start page load is to use the `Contact data load action`. This is located under the Outbound feature inside script properties. This page will explain more: https://help.mypurecloud.com/articles/manage-script-properties/



    ------------------------------
    Joshua Frederick
    Software Engineer
    Genesys - Employees
    ------------------------------

    Original Message


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