Genesys Cloud - Main

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField 

@Catherine DUPIRE I am not seeing the attachment

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField 

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField 

Hi Catherine,

are you using "Outbound.Update Contact" every time you want to update your fields in the outbound list? It's a regular script-Action you can perform.

Best regards
Christoph

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField 

@Catherine DUPIRE I see that you have Chargement set to run when the initial page loads. What Christoph asks is key - what Script action does Chargement run?

Hi Catherine,

are you using "Outbound.Update Contact" every time you want to update your fields in the outbound list? It's a regular script-Action you can perform.

Best regards
Christoph

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField 

@Christoph Domaschke @George Ganahl sorry, I had not seen your messages. 

I am using "outbound.update contact"

I found the solution: I just add a delay (2 or 3 seconds) before updatingt it, and it's ok ! 

Thanks for your help

Catherine 

@Catherine DUPIRE I see that you have Chargement set to run when the initial page loads. What Christoph asks is key - what Script action does Chargement run?

Hi Catherine,

are you using "Outbound.Update Contact" every time you want to update your fields in the outbound list? It's a regular script-Action you can perform.

Best regards
Christoph

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField 

@Christoph Domaschke @George Ganahl sorry, I had not seen your messages. 

I am using "outbound.update contact"

I found the solution: I just add a delay (2 or 3 seconds) before updatingt it, and it's ok ! 

Thanks for your help

Catherine 

@Catherine DUPIRE I see that you have Chargement set to run when the initial page loads. What Christoph asks is key - what Script action does Chargement run?

Hi Catherine,

are you using "Outbound.Update Contact" every time you want to update your fields in the outbound list? It's a regular script-Action you can perform.

Best regards
Christoph

Hello. 

We are using outbound campagn in preview mode.
As there is no system field with the agent id or name who took the interaction, we have created a field "agent genesys", in which I would like to insert the agent name.
I'm using a script. In the vactions, I've created a personnalized one called "chargement", in which I do :
- define variable: in my field "sortant.agent genesys" I put "scripter.agent name"
- update the contact
(see configuration in attached file)
Then I start the campaign and call the contacts.
But when I export the list, the field "agent genesys" is updated only for the 1st càontact that has been called.
All the others are blank.
I don't see how to do to update this field systematically.
Can anyone help me please?

Thank you. 

#Outbound #OutboundCampaignLists #ContactField