Hello Lesley
Thank you very much for your help.
Would that work by setting the DELETE action and choosing the actionDate to far in the future?
For example, if I previously had a delete policy on calls to delete in 6 months from now, and then I ran the below job query to DELETE these calls in year 2030, would that reset the current 6 month delete policy?
If that is the case, I tried running the below job and wasn't able to update the retention policy. Perhaps it may be better to discuss this in the developer forum...
{
"action": "DELETE",
"actionDate": "2030-01-30T13:00:00.000Z",
"integrationId": "",
"includeScreenRecordings": true,
"conversationQuery": {
"interval": "2019-12-31T13:00:00.000Z/2020-01-06T13:00:00.000Z",
"conversationFilters": [
{
"type": "and",
"predicates": [
{
"type": "dimension",
"dimension": "conversationEnd",
"operator": "exists",
"value": null
}
]
}
],
"limit": 0,
"startOfDayIntervalMatching": true
}
}
------------------------------
Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------
Original Message:
Sent: 01-29-2020 10:48
From: Lesley Vereen
Subject: Update assigned retention policy on processed calls
Hi Sam - The API to export has not been released yet - coming very soon though (approx 1-2 wks) . However you can use the bulk delete API action to change the retention on your recordings.
Thanks
Lesley
------------------------------
Lesley Vereen
Sr Product Manager - PureCloud
Genesys
------------------------------
Original Message:
Sent: 01-28-2020 02:00
From: Samuel Polgar
Subject: Update assigned retention policy on processed calls
Hello Robert
Thank you for your help.
I notice in the Jobs API that the two actions are DELETE and EXPORT. Are you suggesting I export the calls if I want to keep them and that the deletion policy cannot be changed?
------------------------------
Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
Original Message:
Sent: 01-28-2020 01:08
From: Robert Wakefield-Carl
Subject: Update assigned retention policy on processed calls
I ran into this last year. The deletion is written to the Interaction based on the policy at the time of recording. They have recently exposed a bulk delete in the API to get by this limitation until something changes for reevaluating recordings. It is under Recording Jobs in the API.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com