Hello,
You can update priority and skills, of a conversation, while it is in queue using: PATCH /api/v2/routing/conversations/{conversationId}
If you use an empty body (i.e. {}), it will return the current values for priority, skills (skillIds), ...
And you can update priority and/or skills using this same endpoint. You don't need to resend all values in your update request.
I mean that if you only specify a skillId array in your request body, it will only update the skills (it will replace existing ones, if some are already set, with the ones you provide in your PATCH request).
i.e.
{
"skillIds": [
"ID_OF_SKILL_1",
"ID_OF_SKILL_2"
]
}
Regards,
------------------------------
Jerome Saint-Marc
Senior Development Support Engineer
------------------------------
Original Message:
Sent: 11-14-2025 11:30
From: Mihai Vasiloiu
Subject: Update conversation skills
Hello,
In the in-queue flow there is an action called "Set Skills". Is there any way to replicate the behavior of this action with an API?
I would like to trigger an API that would change the activeSkillIds for a specific conversation
Regards,
Mihai
#PlatformAPI
------------------------------
Mihai Vasiloiu
Tech Lead Customer Interactions
------------------------------